Development Operations & Patron Services Coordinator

Company Description

The Boise Philharmonic Association is Idaho's largest and oldest performing arts organization, established as the Boise Philharmonic in 1960 with roots tracing back to the Boise City Orchestra in 1885. Each year, the symphony performs for over 50,000 people, including fourteen Masterworks concerts, chamber music series, and "Pops" concerts, presenting both classical and contemporary works while commissioning new compositions. The organization is deeply committed to community engagement and education, offering a wide array of programs for all ages, including the Boise Philharmonic Youth Orchestra and free Children’s Concerts that reach thousands of students. Guided by its vision of being the region’s premier arts organization, the Boise Phil is built on the core values of Excellence, Collaboration, Innovation, and Accountability.

Role Description

The Development Operations & Patron Services Coordinator plays a dual role at the Boise Philharmonic, supporting both fundraising operations and patron experience. This position ensures the seamless integration of donor stewardship, ticketing services, and customer engagement across the full patron life-cycle—from first interaction to long-term loyalty. This role is responsible for maintaining accurate donor and patron data, processing gifts, subscriptions, and ticket sales, delivering high-quality customer service, and supporting development initiatives. The ideal candidate is detail-oriented, systems-driven, and passionate about delivering exceptional experiences while advancing the organization’s fundraising and earned revenue goals. This full-time position (40 hours/week) requires flexible day, evening, and weekend availability based on the BP performance and event calendar.

Development Operations & Stewardship

• Deliver personalized support to subscribers, donors, and single-ticket buyers to ensure satisfaction, retention, and long-term loyalty.
• Maintain and oversee the donor database (CRM), ensuring accuracy, integrity, and proper segmentation.
• Track donor giving history, pledges, and engagement activity.
• Clearly communicate donor level, pricing, and benefit options with accuracy and professionalism.
• Process charitable contributions from all sources (online, mail, events, in-person).
• Generate and send donor acknowledgments and tax receipts promptly.
• Maintain donor recognition and event guest lists and support stewardship efforts.
• Assist in the creation of donor impact reports and campaign materials.
• Reconcile donation records with the finance staff.

Goal: All gifts processed within 48 hours; acknowledgments sent within three business days.

Patron Services & Ticketing

• Serve as a primary point of contact for patrons across phone, email, online, and in-person channels.
• Process ticket sales, subscriptions, exchanges, group sales, and donations via Spektrix.
• Guide patrons through purchase decisions, seating options, and ticket access.
• Manage patron accounts and ensure accurate, complete data entry.
• Configure ticketing promotions, pricing structures, and discount codes.
• Resolve service issues and document interactions to improve future experiences.
• Support subscription campaigns, renewals, and retention initiatives.
• Capture and communicate patron feedback and purchasing trends to enhance retention and lifetime value.
• Assist with subscription campaigns, renewals, and life-cycle communications.
• Contribute to continuous improvements that elevate the overall patron experience and operational efficiency.
• Monitor trends in patron behavior and donor activity to inform strategy.
• Provide on-site patron service and box office support during performances. Assist with development and fundraising events, including guest lists and RSVP tracking.

Qualifications

• 2–4 years of experience in customer service, nonprofit operations, ticketing, or fundraising.
• Experience with CRM or ticketing systems (Spektrix preferred).
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office or Google Workspace.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort with data entry (60 WPM preferred) and working across multiple systems.
• An analytical mindset with the ability to interpret data and trends.
• Skilled at building positive relationships with diverse patrons, donors, and colleagues.
• Demonstrates integrity, reliability, and accountability; works effectively both independently and collaboratively.
• Passion for the performing arts or nonprofit sector preferred.
• Bachelor’s degree or equivalent professional experience required.

Compensation

$40,000-$43,000 per year, full-time, salaried position with benefits.

(full-time, approximately 40 hours/week, availability select evenings and weekends.)

Benefits Include

• Health insurance opt-in options. Retirement IRA match options after 1 year of employment.
• Paid Time Off (PTO) and paid holidays.
• Complimentary tickets to performances.
• Professional development opportunities.
• Free on-site parking in downtown Boise.

Schedule & Work Environment

Full-time, on-site position based in Boise, Idaho. Schedule includes standard business hours, 9:00 am. - 5:00 pm, plus evenings and weekends aligned with concert and event schedules. Flex time allowed for evening and weekend time worked.

Applications

Please send a cover letter outlining your interest and qualifications with your resume and contact information. All applications will be treated as confidential, and references will not be called without the candidate’s knowledge and agreement. The Boise Phil is an Equal Opportunity Employer. To learn more about the Boise Phil visit www.boisephil.org

How To Apply

Please submit materials via email or LinkedIn prior to March 31, 2026, to:

Development Operations & Patron Services Coordinator

Boise Phil c/o Timothy O'Donnell

Email to: timothy@boisephil.org

516 S. 9th Street, Boise, Idaho 83702