What are the responsibilities and job description for the Desktop & Customer Support Technician (In Office) position at BOISE CONSUMER COOPERATIVE INC?
Position Summary
The Desktop & Customer Support Technician is the first point of contact for technology support at Boise Co-op. You’ll provide responsive technical support by troubleshooting hardware and software issues, resolving service requests, and ensuring employees have the technology they need to succeed.
This role combines remote support with hands-on assistance across our locations. If you enjoy helping people, solving technical problems, and learning new technologies, you’ll fit right in.
More than a help desk role, this position offers opportunities to build experience with networking, infrastructure, cybersecurity, and enterprise systems while growing your technical skills and responsibilities.
What You’ll Do
- Provide first-line technical support to Boise Co-op employees, both remotely and on-site.
- Troubleshoot, install, and support desktops, laptops, mobile devices, printers, and business applications.
- Set up and maintain user accounts and devices for new and existing employees.
- Document support requests and identify opportunities to improve processes.
- Train employees on technology and best practices when needed.
- Assist with hardware deployments, office technology projects, and infrastructure initiatives.
- Maintain accurate inventory of IT equipment and technology assets.
- Collaborate with the IT team on infrastructure, security, and technology projects.
What We’re Looking For
- Strong customer service and communication skills with a passion for helping others.
- Experience supporting Windows, Microsoft 365, and business applications.
- Familiarity with Active Directory, endpoint management, and basic networking.
- Experience with remote support tools such as NinjaOne, TeamViewer, ConnectWise Control, or similar products is a plus.
- Strong troubleshooting, organizational, and time-management skills.
- Curiosity, initiative, and a desire to continually learn and grow.
Education & Experience
- Two or more years of desktop support, help desk, or technical customer support experience preferred.
- Associate degree in Information Technology or a related field preferred, or equivalent hands-on experience.
Growth Opportunities
Work alongside experienced IT professionals and gain hands-on experience with networking, infrastructure, cybersecurity, enterprise systems, and technology projects. As your skills grow, you’ll have opportunities to take on increasing technical responsibility.
Work Environment
- Primarily on-site, supporting multiple Boise Co-op locations.
- Reliable transportation is required for occasional travel between locations.
- Must be able to lift up to 50 pounds.
- Occasional evening or weekend work may be required for projects or system upgrades.
It is the policy of Boise Co-Op that qualified individuals with disabilities are not discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is further the policy of Boise Co-Op to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. Boise Co-Op is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the HR Department by phone (208) 472-4507.
Boise Co-op is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law. The Boise Co-op participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $24