HR Services Representative II or Senior

Many employers offer jobs; at Boise Cascade, we offer career opportunities. We are one of the largest manufacturers of plywood and engineered wood products in North America and the only wholesale stocking distributor for building products that can service the entire United States. Our broad national footprint provides opportunities in many career fields including sales, technical design/drafting, engineering, maintenance, I/T, administrative, production, warehousing, distribution and CDL truck driving. We’re invested in cultivating a respectful workplace culture that attracts, connects, grows, and retains a talented workforce – one where everyone feels seen, heard, and valued. Our people-centered approach to associate experience and engagement is rooted in our Core Values.

Boise Cascade has an exciting opening for an HR Services Representative Sr. Please review the responsibilities and needed qualifications below and apply today!

Scope 

Boise Cascade has an immediate opening within our HR Services department for an HR Services Representative Sr.  Reporting to the HR Services Manager, you will work on a dedicated team taking care of our associates, so that they can take care of business. This position will work out of our Corporate HQ offices in Boise, ID and has potential for hybrid work.  Come grow with us!

Responsibilities 

• Primary point of contact for associate and HR questions on multiple topics, primarily benefits administration and HR or payroll services.
• First point of contact for team questions, prior to escalating to manager.
• Helps to positively motivate the team.
• Proactively identifies process improvements with elevation of the associate experience in mind.
• Team-oriented individual committed to achieving group goals.
• Identify customers’ needs, clarify information and provide solutions, creates HRIS system tickets and routes cases to internal teams.
• Educates customers using knowledge of available resources, benefits and options.
• Delivers a variety of benefit/HR presentations, including new employee orientations, open enrollment and/or other trainings as needed.
• Handles escalated calls with minimal assistance. 
• Must be aware of federal regulations to assure compliance of all plans. 
• Ability to cross-train other team members and learn other processes and functions.
• Ensure compliance with data privacy regulations and best practices.
• Our benefit plans include healthcare, insurance, 401(K), short and long-term disability programs. HR programs include FMLA, wellness, employee assistance, service awards and other offerings. 

Qualifications 

• High School Diploma or 3 years in HR or benefits environment.
• Experience using an HRIS system, Microsoft Office, Teams, and other software.
• Experience answering a business telephone and responding to electronic customer inquiries.
• Ability to deliver presentations or lead training. 
• Clear communication and prior experience handling complaints and upset individuals in a business setting.
• Detail and process oriented with excellent communication, customer service, analytical and problem-solving skills. 
• Bilingual language skills a plus.
• HR Certification preferred.

About Boise Cascade

Boise Cascade has been in the business of manufacturing wood products and distributing building materials for over half a century. Today we're one of the largest manufacturers of plywood and engineered wood products in North America – and the only wholesale stocking distributor for building products that can service the entire United States. Because our business is built on relationships, our associates are critical to our success. And we're committed to investing in them. That's why we offer a comprehensive benefits package designed to have a positive impact on all areas of your life – from health and well-being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment. We call it, Total Rewards. Here's a snapshot of what we offer:

Our Benefits

• Medical Prescription Drug
• Dental Vision
• Flexible Spending Accounts (Healthcare Dependent Care)
• 401(k) Retirement Savings with company contribution
• Paid Time Off (20 days per year)
• Paid Holidays (10 per year)
• Paid Parental Leave (6 weeks)
• Life Insurance