Estimator/Quoter - Quoting Experience Required

Job Overview
BOH Electronics is a premier cable and wire harness manufacturer. We offer custom cables, wire harness assemblies, and wire processing solutions to customers in a variety of industries including OEM, Contract Manufacturing, and all technology industries. We are currently hiring a Estimator/Quoter, which will primarily be responsible for assisting in our customer quoting process. This position is non-exempt (hourly) and reports to the Product Manager.

Customer Service & Order Management

• Respond promptly and professionally to incoming calls and emails from customers.
• Accurately provide product information, order status updates, and support with returns or order changes.
• Maintain a positive and solution-oriented attitude when addressing customer concerns.
• Partner with the sales team to meet and exceed customer service expectations.
• Document and help resolve customer complaints and issues.
• Escalate customer concerns or process challenges to management as needed.
• Maintain knowledge of current product offerings, policies, and procedures.

Product Support & Quoting

• Verify revision (Rev) levels to ensure they match what is shown in the system.
• Requote items by:
• Reviewing current material costs to generate accurate pricing
• Reviewing material lead times to generate accurate ship dates
• Enter new job templates into JobBoss as needed.
• Review prints and BOMs (Bill of Materials), collecting necessary data to prepare quotes.
• Source best pricing and availability for all required materials.
• Enter finalized quotes into the Quote Entry system.

Knowledge, Skills, and Abilities

• Strong work ethic with excellent attendance and reliability.
• Effective written and verbal communication skills.
• High level of professionalism and patience in customer interactions.
• Knowledge in Job Boss (preferred)
• Strong multitasking and time-management abilities.
• Analytical and problem-solving skills, especially under pressure.
• Ability to read and interpret technical drawings and models to create accurate quotes.
• Proficient in Microsoft Office tools, including Excel, Word, and Outlook.
• Ability to quickly learn and work within ERP systems such as JobBoss.
• Ability to work independently with minimal supervision while collaborating with internal teams.
• Adaptability to work in a fast-paced, deadline-driven environment.
• Check to see if Rev level matches what our system shows.
• Requote items ordered by performing the following:
• Review all current material cost to generate accurate pricing.
• Review all current material lead time to generate accurate ship date.
• Enter new job templates into Job Boss as needed.
• Review print and bom, and collect info to generate quote.
• Collect best pricing and availability for all materials needed.
• Enter quote in Quote Entry.

Duties

• Provide outstanding customer service by responding to client inquiries via phone, email, or chat.
• Analyze client issues and provide effective solutions in a timely manner.
• Communicate clearly and professionally with clients to understand their needs and concerns.
• Assist with sales-related inquiries and promote products or services as needed.
• Maintain accurate records of client interactions and transactions in the office database.
• Collaborate with team members to improve processes and enhance client services.
• Utilize computer systems to track issues, manage client accounts, and document resolutions.

Qualifications

• Quoting experience required
• Proven experience in customer service or client support roles is preferred.
• Strong communication skills in English; multilingual abilities are a plus.
• Ability to analyze problems effectively and provide appropriate solutions.
• Proficiency in office software applications and computerized systems.
• Excellent interpersonal skills with the ability to build rapport with clients.
• A strong commitment to delivering high-quality service and support.
• Ability to work independently as well as part of a team.

If you are passionate about helping others and have the skills necessary to thrive in a fast-paced environment, we encourage you to apply for the Estimator/Quoter position.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $18 - $24