RESTAURANT SYSTEMS & OPERATIONS MANAGER

Bodega Taqueria y Tequila is a tech-forward, rapidly growing restaurant and nightlife group known for delivering exceptional food, innovative cocktails, and unforgettable guest experiences. With a bold brand, dynamic concepts, and an uncompromising commitment to excellence, we are poised for significant expansion. We are seeking a dedicated Restaurant Systems & Operations Manager to oversee all restaurant software and operational systems, ensuring data integrity, reporting accuracy, and optimized operational workflows.

Position Overview

The Restaurant Systems & Operations Manager is responsible for managing all technology platforms, restaurant software, and operational systems to support business efficiencies. This role ensures information is well-organized, data integrity is maintained, and reporting features provide actionable insights. The  Manager will work cross-functionally with internal teams to optimize system usage, enhance reporting tools, and drive operational improvements. This role requires a highly analytical and detail-oriented individual with a strong background in operations technology and system management.

Key Responsibilities

System & Data Management

• Oversee all restaurant operational software, including POS systems, inventory management tools, scheduling platforms, and reporting dashboards.

• Ensure data integrity across all platforms, maintaining consistency, accuracy, and well-managed reporting structures.

• Monitor system performance and proactively identify inefficiencies, providing recommendations for enhancements.

• Develop and maintain SOPs for all operational systems, ensuring all locations adhere to company standards.

• Collaborate with IT and vendor partners to implement system updates, integrations, and troubleshooting.

Reporting & Data Analytics

• Develop, analyze, and maintain operational reports, dashboards, and performance metrics for all locations.

• Create automated reporting tools to improve data accessibility and streamline decision-making.

• Provide insights based on data trends, identifying opportunities for efficiency improvements and cost reductions.

• Ensure all reporting aligns with company goals, key performance indicators (KPIs), and financial objectives.

Operational Optimization

• Work closely with corporate and field teams to streamline operations through improved system utilization.

• Identify opportunities to enhance workflow efficiencies through technology and automation.

• Assist in the rollout of new tools, training materials, and best practices to ensure company-wide adoption.

• Act as a liaison between departments, ensuring smooth implementation and management of operational tools.

Compliance & Security

• Ensure all operational systems comply with internal policies, industry standards, and regulatory requirements.

• Maintain proper user access controls, managing permissions and security settings across platforms.

• Conduct periodic audits of system usage and data accuracy to mitigate risks and maintain compliance.

• Work closely with the finance and legal teams to ensure adherence to company and regulatory standards.

Training & Support

• Provide training and guidance to managers and operational teams on system functionalities and reporting tools.

• Develop training materials and resources to improve system adoption and usage.

• Act as the primary point of contact for troubleshooting and resolving operational system issues.

• Conduct ongoing education sessions for leadership teams to ensure optimal system utilization.

Required Qualifications

Experience and Skills

• 5 years of experience in restaurant operations, hospitality technology, or data management roles.

• Strong knowledge of restaurant systems, including POS platforms, inventory management, scheduling tools, and data analytics.

• Demonstrated ability to manage multiple systems and maintain high levels of data integrity.

• Experience developing reports, analyzing data trends, and providing strategic insights.

• Excellent problem-solving, communication, and project management skills.

• Ability to work cross-functionally and collaborate with corporate and field leadership.

• Proficiency in data visualization tools, Excel, and reporting software such as Toast POS, Restaurant365, or Craftable. 

Education

• Bachelor’s degree in Business Administration, Hospitality Management, Information Systems, or a related field preferred or at least 6 years of experience in managing restaurant systems or multi-unit capacities. 

Working Conditions

• This is a full-time, onsite position requiring 40 hours per week.

• The position is based at our corporate office in Miami Beach, FL, with occasional travel to restaurant locations as needed.

• Flexibility in scheduling is essential, including availability for urgent system needs and software rollouts.

• Physical requirements include working at a computer for extended periods and engaging in system training sessions with teams.

What We Offer

• Competitive compensation package, including performance-based incentives.

• Comprehensive benefits, including health, dental, and vision insurance, 401(k) plans, and paid time off.

• Opportunities for career advancement within a growing, dynamic company.

• A vibrant and engaging work environment with a focus on innovation, technology, and operational excellence.

Join our team as the Senior Manager, Restaurant Technology & Operations and play a crucial role in optimizing technology and systems for operational success. If you are highly organized, detail-driven, and passionate about leveraging technology to improve efficiency, apply today to help shape the future of Bodega Taqueria y Tequila.