Fitness Receptionist

Our Mission:  To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life.

Passionate – We love what we do and have fun doing it!

Refined – We strive for excellence in our communication.

Ownership – We are proactive and accountable in any task, challenge or opportunity presented to us.

Mindful – We are present, patient, and aware so that we can best anticipate the needs of those around us.

Innovative – We are eager and open to seek ways to improve Country Club life.

Safe – We take responsibility for creating a safe environment.

Empathy – Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others.

OVERVIEW:  The job is responsible for: The Boca West Country Club Fitness Receptionist is the first point of contact for our members and guests. Responsible for providing exceptional customer service, managing member check-ins, answering inquiries, and supporting the daily operations of the fitness center to ensure a welcoming and efficient environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·   Greet members and guests warmly and professionally upon arrival.

·   Manage member check-in and check-out processes efficiently.

·   Answer phone calls, emails, and inquiries related to fitness services and memberships.

·   Maintain a clean and organized reception area.

·   Assist with membership inquiries, registrations, and renewals.

·   Coordinate with fitness staff regarding class schedules, personal training appointments, and facility maintenance.

·   Promote fitness programs, classes, and special events to members.

·   Handle cash, credit card transactions, and membership payments accurately.

·   Ensure compliance with all health and safety regulations.

·   Perform administrative duties as needed, including data entry and filing.

SUPERVISORY RESPONSIBILITIES:

·         This job has no supervisory responsibilities.

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

·         Responds to requests for service and assistance.

·         Contributes to building a positive team spirit.

·         Treats people with respect.

·         Works with integrity and ethically.

·         Follows policies and procedures.

·         Supports organization's goals and values.

·         Adapts to changes in the work environment.

·         Is consistently at work and on time.

·         Follows instructions, responds to management direction.

·         Asks for and offers help when needed.

·         Includes appropriate people in decision-making process.

·         Treats others with respect and consideration regardless of their status or position.

·         Demonstrates accuracy and thoroughness.

·         Completes work in timely manner.

·         Observes safety and security procedures.

·         Reports potentially unsafe conditions.

·         Uses equipment and materials properly.

EDUCATION, EXPERIENCE, and TRAINING:

• High school diploma or equivalent.
• Previous customer service or reception experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional, and approachable demeanor.
• Ability to handle multiple tasks and stay organized.
• Basic computer skills and familiarity with reservation or membership software is a plus.
• Ability to work flexible hours, including weekends and evenings.

CERTIFICATES, LICENSES, REGISTRATIONS:

·         There are no specific requirements for this position.

COMPUTER SKILLS:

·         A basic understanding of computer programs such as Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         The employee must frequently lift and/or move up to [25] pounds.

·         While performing the duties of this job, the employee is frequently required to walk, sit, stand for extended periods.