Cocktail Server

Our Mission:  To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life.

Passionate – We love what we do and have fun doing it!

Refined – We strive for excellence in our communication.

Ownership – We are proactive and accountable in any task, challenge or opportunity presented to us.

Mindful – We are present, patient, and aware so that we can best anticipate the needs of those around us.

Innovative – We are eager and open to seek ways to improve Country Club life.

Safe – We take responsibility for creating a safe environment.

Empathy – Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others.

OVERVIEW:  As a Cocktail Server at Boca West Country Club, you will play a pivotal role in delivering an exceptional dining experience for our members and guests. You will be responsible for serving a variety of cocktails and beverages while providing top-notch customer service in a lively and fast-paced environment. The ideal candidate is personable, attentive, and knowledgeable about beverages, with a passion for creating memorable experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Greet members and guests warmly and provide them with cocktail menu offerings.

·         Take drink orders accurately and promptly deliver beverages to guests.

·         Demonstrate thorough knowledge of drink recipes and ingredients, as well as the ability to suggest pairings and promote special cocktails.

·         Prepare and serve cocktails, ensuring the quality and presentation meet company standards.

·         Maintain a clean and organized work area, including the bar and serving station.

·         Monitor guest satisfaction and respond promptly to any inquiries or concerns.

·         Handle cash, process payments, and adhere to all credit card and cash handling procedures.

·         Collaborate with bartenders and kitchen staff to ensure timely service.

·         Uphold company policies and health regulations regarding food and beverage service.

·   Participate in ongoing training and development to enhance cocktail knowledge and service skills.

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

·         Responds to requests for service and assistance.

·         Contributes to building a positive team spirit.

·         Treats people with respect.

·         Works with integrity and ethically.

·         Follows policies and procedures.

·         Supports organization's goals and values.

·         Adapts to changes in the work environment.

·         Is consistently at work and on time.

·         Follows instructions, responds to management direction.

·         Asks for and offers help when needed.

·         Includes appropriate people in the decision-making process.

·         Treats others with respect and consideration regardless of their status or position.

·         Demonstrates accuracy and thoroughness.

·         Completes work in timely manner.

·         Observes safety and security procedures.

·         Reports on potentially unsafe conditions.

·         Uses equipment and materials properly.

EDUCATION, EXPERIENCE, and TRAINING:

·         High school diploma or equivalent; additional certification in hospitality or food and beverage service is a plus.

·         Previous experience as a server or bartender in a restaurant, bar, or hospitality setting is preferred.

·         Strong knowledge of cocktails, wines, and spirits, as well as standard drink preparation techniques.

·         Excellent communication and interpersonal skills, with a friendly and approachable demeanor.

·         Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

·         Strong attention to detail and a commitment to providing outstanding guest service.

·         Must be of legal drinking age and hold any necessary permits according to local laws and regulations.

·         Availability to work flexible hours, including nights, weekends, and holidays.

CERTIFICATES, LICENSES, REGISTRATIONS:

·         Tips Certified

·         Servsafe

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         The employee must frequently lift and/or move up to 5 pounds.

·         While performing the duties of this job, the employee is frequently required to walk, stand, use hands to handle or feel reach with hands, kneel, crouch.