What are the responsibilities and job description for the Service and Parts Manager position at Bobcat of Mandan?
SERVICE MANAGER
We are currently seeking a dynamic and experienced Service Manager to lead our Service and Parts department. The ideal candidate will possess strong leadership skills, a deep understanding of powersport products, and a track record of delivering outstanding service. The Service Manager will play a key role in ensuring the smooth operation of our service and parts departments and maintaining our reputation for excellence*.*
Key Responsibilities:
Key Responsibilities:
- Lead and manage the service department, including technicians, service advisors, and support staff.
- Oversee the scheduling of service appointments and ensure timely completion of all repairs and maintenance tasks.
- Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices.
- Monitor key performance metrics such as productivity, service turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement.
- Order parts as needed based on customer and service requirements and ensure on hand accuracy.
- Ensure compliance with all safety regulations and protocols to maintain a safe working environment.
- Foster a positive work environment that promotes teamwork, professionalism, and accountability.
- Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner.
- Collaborate with other departments, such as sales and rentals, to optimize overall dealership performance and customer experience.
- Manage inventory levels and procurement of parts and supplies to support service operations.
- Stay updated on industry trends, new technologies, trainings and manufacturer updates to continuously improve service operations.
- Provide regular reports and updates to senior management on departmental performance, goals, and initiatives.
Qualifications:
- Strong leadership and management skills, with a proven ability to lead and inspire a team.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Technical knowledge of heavy machinery including skidsteers, loaders, tractors, excavators.
- Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment.
#hc247315
Salary : $30 - $34