Rental Manager

RENTAL MANAGER

We are currently seeking a dynamic and experienced Manager to lead our Rental department. The ideal candidate will possess strong leadership skills, a deep understanding of powersport products, and a track record of delivering outstanding service. The Rental Manager will play a key role in ensuring the smooth operation of our service and parts departments and maintaining our reputation for excellence*.*

Key Responsibilities:

· Lead and manage the Rental department, including support staff.

· Oversee the scheduling of rental appointments and ensure timely completion of all repairs and maintenance tasks.

· Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices.

· Monitor key performance metrics such as productivity, turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement.

· Ensure compliance with all safety regulations and protocols to maintain a safe working environment.

· Foster a positive work environment that promotes teamwork, professionalism, and accountability.

· Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner.

· Collaborate with other departments, such as sales and service, to optimize overall dealership performance and customer experience.

· Stay updated on industry trends, new technologies, trainings and manufacturer updates to continuously improve rental operations.

· Provide regular reports and updates to senior management on departmental performance, goals, and initiatives.

Qualifications:

· Strong leadership and management skills, with a proven ability to lead and inspire a team.

· Excellent communication and interpersonal skills, with a customer-centric approach.

· Technical knowledge of heavy machinery including skidsteers, loaders, tractors, excavators.

· Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment.