What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Bobby Branch - State Farm Agent?
Benefits:
- Opportunity for advancement
- Training & development
Position Overview
The position is designed to give “on the job training” while working with a full time mentor in the agent’s office to build and cultivate customer relationships. You will be working to assist current customers to help customers manage their unique insurance and financial needs.
The position is designed to give “on the job training” while working with a full time mentor in the agent’s office to build and cultivate customer relationships. You will be working to assist current customers to help customers manage their unique insurance and financial needs.
Location:
- Westland, MI
Responsibilities
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Adaption of skills necessary to operate a business.
As an Agent Team Member, you will receive...
- $40,000 with base commission
- Health benefits ( full time)
- Paid time off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement in my agency
Requirements
- Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
- Successful track record of meeting sales goals/quotas preferred
- Excellent communication skills - written, verbal and listening
- Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Ability to work in a team environment
- Ability to make presentations to potential customers
- Ability to conduct interviews in the office and in customer's home or business
- Property and Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
- Position may require irregular working hours
- Strategies to coach and develop others on the team
Licensing
- Property and Casualty license needed. Prospects will pay for licensing out of pocket. If a prospect passes the exam within 3 attempts they will be reimbursed for costs.
- Life and Health Licensed needed. Prospects will pay out of pocket. Potential to be reimbursed.
My Training Program Includes
- Learning to market property/casualty, life, health, bank and mutual fund products
- Setting sales and growth goals
- Working closely with the agent to gain an understanding of the agent’s role and office logistics
- Learning how to network effectively
If you are motivated to succeed and can see yourself in this role, please Respond back to this email for an interview. We will follow up with you on the next steps in the interview process.
Salary : $40,000