Store Director

Company Description Bobbles & Lace is a fashion boutique focused on making high style fun, accessible, and affordable for a wide range of customers. The brand is dedicated to building an inclusive community where every shopper feels welcomed and confident in their personal style. Team members work together to deliver a unique, personalized shopping experience tailored to each client. With an emphasis on relationship-building and repeat clientele, the company values genuine connections, strong service, and a positive in-store atmosphere. Bobbles & Lace offers team members the opportunity to grow in retail, styling, and customer engagement in a supportive environment.

Role Description The Store Director is a full-time, on-site leadership role based in Orlando, FL, responsible for overseeing all aspects of store operations and ensuring an exceptional client experience. This role manages daily floor operations, including opening and closing procedures, visual merchandising, inventory management, and adherence to company policies and brand standards. The Store Director leads, coaches, and schedules the store team, sets clear performance expectations, and provides ongoing training in client service, styling, and sales techniques. In partnership with company leadership, this role drives sales results through client outreach, events, and in-store initiatives, while monitoring key performance indicators and implementing action plans. The Store Director also handles customer escalations, maintains a safe and welcoming environment, and ensures the store consistently delivers a personalized, relationship-focused shopping experience.

Qualifications

• Strong store management and leadership skills, including experience overseeing day-to-day operations, staffing, scheduling, and performance management.
• Solid background in retail commerce and sales, with a track record of meeting or exceeding revenue targets and effectively using sales metrics.
• Excellent customer service abilities, with a focus on building long-term client relationships, resolving concerns, and creating a welcoming in-store experience.
• Experience in training, coaching, and developing team members to improve product knowledge, styling skills, and service standards.
• Strong communication, organization, and problem-solving skills, with the ability to prioritize in a fast-paced retail environment.
• Comfort working on-site, including evenings, weekends, and holidays, as business needs require.
• Previous experience as a store manager, assistant manager, or similar retail leadership role, preferably in fashion or specialty retail.
• High school diploma or equivalent required; additional education in business, retail management, or a related field is a plus.