Project Manager - Shared Services Center

Position Summary

The primary responsibility of this position is to lead cross-functional initiatives to improve operational processes, reduce costs, and implement scalable solutions across the organization.  This role manages projects and communication from identification through implementation, working closely with other departments, dealership leadership and staff, and external vendors. This role ensures projects are delivered on time, stay within approved budgets, align with organizational goals, and are executed with clarity and accountability.

Core Responsibilities

Responsibilities described in this section are fundamental to success in this position.

• Own and lead all assigned projects, maintain project timelines and communications with leadership and all impacted teams
• Define and track scope, timelines, deliverables, and measurable outcomes
• Identify all impacted teams, processes, and customers to support clear communication of changes
• Support vender selection through identifying company goals, completing the RFP process, and supporting demos, vender selection
• Coordinate system and process implementation, communication, training, and performance track of projects and systems within identified timelines
• Identify potential obstacles and proactively explore solutions to support smooth implementation and adoption of systems and processes within deadlines
• Complete cost benefit analysis and ROI analysis to support fiscally responsible projects and vender selection
• Maintain clear project status tracking and provide stakeholders and leadership with clear and accurate project updates
• Maintain supportive partnerships with sales, service, F&I, accounting, IT teams, and leadership
• Other duties as assigned by Senior Dealership Controller
• Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.

Minimum Qualifications

The requirements listed below are the minimum degrees, certifications, knowledge, skill, and/or ability required of this position.

• Bachelor’s degree or equivalent experience
• 3-7 years related experience or an equivalent combination of education and experience
• Valid driver’s license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.

Knowledge, Skills, and Abilities

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent verbal and written communication skills
• Excellent people skills; able to work effectively with a wide range of individuals
• Previous experience with automotive DMS software, preferred
• Strong organizational and time management skills
• Demonstrated resourcefulness and ability to take initiative in development and completion of people and projects
• Ability to inspire and motivate individuals to perform well, allowing autonomy for staff to work independently
• Strong PC skills
• Ability to maintain a good driving record
• Ability to set a positive example for others by consistently displaying servant leadership behaviors in daily actions and decisions

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear
• The physical demands of the job include the use of hands and fingers, reaching, bending, sitting, lifting, climbing, stooping, kneeling, crouching, and driving
• The employee must regularly lift and/or move up to 25 lbs
• Specific vision abilities required by this job include close vision and distance vision
• Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle

Working Conditions

The work environment characteristics described here are representative of those one may encounter while performing the essential functions of this job.

• The noise level in the work environment is usually moderate
• This role is predominantly sedentary in an office environment
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

Travel Requirements

The travel requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be required to travel within or outside the area.