What are the responsibilities and job description for the SCOPE Enrollment Services Specialist position at Bob Jones University?
POSITION SUMMARY: The Enrollment Services Specialist plays an instrumental role in supporting the exponential growth of non-traditional enrollment, guiding students throughout their educational journey and ensuring a seamless process from initial inquiry to graduation. This role focuses on student recruitment and enrollment – participating in recruitment events, closely monitoring and following up with Requests for Information (RFIs), and tracking both submitted and unsubmitted applications. Additionally, the Specialist aids in developing and improving procedures for documenting and tracking these interactions. Like their peers in SCOPE, the Specialist can serve as a point of contact for online students and manage course registrations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- RFI and Application Management: Manage RFIs and incomplete applications, ensuring prospective students receive timely and pertinent details.
- Team Collaboration: Work closely with the Enrollment Services Coordinator and Supervisor. These roles are designed to be complementary, ensuring coverage during the extended time when adult learners are actively seeking information and providing backup as and when required.
- Adaptive Engagement: Adapt to the unique needs of adult learners who seek information beyond traditional working hours, providing timely support and information during extended hours.
- Documentation System: Develop, maintain, and refine a structured method for documenting and tracking RFIs and follow-ups on applications.
- Student Assistance: Assist online students with course registration and address their general queries.
- Data Maintenance: Maintain accurate student data within the Customer Relationship Management system.
- Inter-departmental Coordination: Maintain regular communication with the Registrar’s Office, the Business Office, and the Financial Aid Office to meet the multifaceted requirements of distance students.
- Networking and Recruiting: Attend local and campus events to recruit students or promote learning solutions and develop a strategic follow-up plan.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Must be a confident, professional communicator
- Exceptional customer relations skills on email, telephone, and personal communications
- Highly motivated and able to work on own initiative
- Detailed oriented—excellent organizational and planning skills
- Strong writing, editing, and proofreading skills
- Ability to be creative
- Ability to handle highly confidential material
- Ability to type quickly and accurately
- Ability to work with other departments in the University to meet the needs of our students
- Canvas LMS (can be trained after hire); social media
- Microsoft Office
An applicant must be a born-again Christian who has a personal relationship with Jesus Christ. Each applicant must agree with and affirm the Bob Jones University creed, mission (see https://www.bju.edu/about/creed-mission.php) and core biblical doctrines regarding areas such as the Bible, the triune God, man and salvation, etc. Employees are expected to maintain a conservative lifestyle and support Bob Jones University’s positions on issues such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life, etc., (https://www.bju.edu/about/positions.php). Employees are to be active members of a local Bible believing church which holds orthodox theology. Applicants must be committed to providing students an excellent, world-class education from a biblical worldview.
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