What are the responsibilities and job description for the ServiceNow Support Specialist (contract) position at BNY?
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.
Job Summary:
The ServiceNow Support Specialist plays a critical role within the Technology Services Group (TSG) Production Services team — a group dedicated to maintaining best-in-class technology environments for BNY. This position focuses on ensuring a stable, secure, and predictable production environment across enterprise-wide systems. The specialist will support multiple service management applications and will drive continuous improvement initiatives aligned with IT service management (ITSM) standards. This position is a hybrid role based out of BNY’s Lake Mary, FL or Pittsburgh, PA offices.
Key Responsibilities:
Join a collaborative global team within BNY’s Production Services organization — where technical innovation, continuous learning, and service excellence are at the core. You’ll have the opportunity to impact enterprise-level systems, contribute to key modernization initiatives, and help shape the company’s next generation of IT service management capabilities.
At BNY, our culture speaks for itself. Here’s a few of our awards:
Min Pay Rate Max Pay Rate Currency Unit 45.78 57.22 USD hourly
Additional Notes
Applications will be accepted on an ongoing basis.
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.
Benefits Information
Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.
Job Summary:
The ServiceNow Support Specialist plays a critical role within the Technology Services Group (TSG) Production Services team — a group dedicated to maintaining best-in-class technology environments for BNY. This position focuses on ensuring a stable, secure, and predictable production environment across enterprise-wide systems. The specialist will support multiple service management applications and will drive continuous improvement initiatives aligned with IT service management (ITSM) standards. This position is a hybrid role based out of BNY’s Lake Mary, FL or Pittsburgh, PA offices.
Key Responsibilities:
- Platform Support: Manage incidents, problems, changes, and requests within ServiceNow to support the Service Management Office (SMO).
- Release Management: Support weekly release cycles, application deployments, and post-deployment validation.
- Service Performance: Meet SLAs for incident and request management while identifying and implementing automation opportunities and service enhancements.
- Maintenance & Upgrades: Ensure infrastructure and software components are maintained, patched, and upgraded in a timely, compliant manner.
- Collaboration: Partner with cross-functional teams to align technology solutions with business needs and deliver consistent, high-quality service.
- 4 years of technical and support experience, including: ServiceNow APIs, MID Server, Basic to advanced scripting, and ServiceNow performance tuning.
- ServiceNow Certified System Administrator (CSA) certification and Bachelor’s degree
- Proven experience managing and supporting enterprise applications for populations of 20K users
- Strong communication and documentation skills
- Ability to lead initiatives with minimal oversight
- ServiceNow Certified Application Developer (CAD) certification
- Understanding of ITIL processes (ITIL v3 or v4)
- Experience with scripting languages such as JavaScript, Angular.js, Perl, or PowerShell
Join a collaborative global team within BNY’s Production Services organization — where technical innovation, continuous learning, and service excellence are at the core. You’ll have the opportunity to impact enterprise-level systems, contribute to key modernization initiatives, and help shape the company’s next generation of IT service management capabilities.
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Min Pay Rate Max Pay Rate Currency Unit 45.78 57.22 USD hourly
Additional Notes
Applications will be accepted on an ongoing basis.
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.
Benefits Information
Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.
