What are the responsibilities and job description for the Specialist, Client Operations position at BNY Mellon?
We're seeking a future team member for the role of Specialist, BTS Operations - BNY A.M.P. (Banking as a Service) Operations to join our Global Payments and Trade Operations Platform. This role is located in Pittsburgh, PA.
About BNY A.M.P
BNY A.M.P. (Assets, Movements, Platforms) is BNY's Banking as a Service Solution which allows organizations to embed self-branded banking into their offerings-backed by BNY's safety, compliance, and operations-via modular capabilities and APIs. Institutional clients can set up accounts, ACH/Checks, cards/ATMs, bill pay, statements, tax reporting, fraud protection, and white-label portals, with consultative support and a dedicated team for back office and product support.
About the Role
BNY is seeking a Specialist, BTS Operations to support operational activities within Banking Transaction Services (BTS) as part of BNY A.M.P. Banking Transaction Services is the core transactional banking product within A.M.P., enabling institutional clients to offer their customers a fully functional, branded banking experience powered by BNY's infrastructure. Through BTS, a fintech, insurer, or other institutional client can provide access to a suite of everyday banking capabilities, including debit cards, check writing, ACH receiving (including direct deposit), online bill pay, customer service support, and fraud monitoring.
In this role, the Specialist will support day-to-day processing and operational activities across key BTS functions, helping to ensure accuracy, timeliness, strong controls, and a high-quality client experience. This is an entry-level opportunity for someone interested in building foundational knowledge in banking operations, payments, reconciliations, and service delivery within a growing business.
Key Responsibilities
- Support daily operational processing and service activities across Banking Transaction Services functions
- Assist with broker support activities, including account-related processes, reconciliation, billing, and settlement support
- Perform routine operational tasks in accordance with established procedures, service level expectations, and control requirements
- Help investigate and resolve operational exceptions, breaks, and issues in a timely manner, escalating as needed
- Support payment-related operational processes associated with ACH, checks, wire transfers, and debit cards
- Partner with internal teams across operations, product, technology, client service, risk, compliance, and finance to support effective execution
- Maintain accurate records, documentation, and process support materials to promote operational consistency and audit readiness
- Assist in monitoring daily workflows, identifying issues, and contributing to service quality and process efficiency
- Support reconciliation and control activities to help ensure accurate processing and issue identification
- Participate in process improvement efforts by identifying manual touchpoints, inefficiencies, or opportunities for stronger controls
- Contribute to team reporting, metrics gathering, and other operational tracking activities
- Build knowledge of BTS products, operational processes, and the broader BNY A.M.P. operating model
- Collaborate effectively with team members and stakeholders to support consistent service delivery
To be successful in this role, we're seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required
- 0-3 years of total work experience preferred
- Interest in banking operations, payments, and transaction processing
- Strong attention to detail and ability to perform tasks accurately in a deadline-driven environment
- Good analytical and problem-solving skills, with the ability to identify issues and escalate appropriately
- Strong verbal and written communication skills
- Ability to work collaboratively across teams and build effective working relationships
- Organized and able to manage multiple tasks and priorities
- Willingness to learn operational processes, products, systems, and controls
- Proficiency in Microsoft Office applications such as Excel, Word, and Outlook preferred
Preferred Qualifications
- Exposure to financial services, payments, reconciliations, or transaction processing through internships, coursework, or prior experience
- Familiarity with payment types such as ACH, checks, wires, or debit cards is a plus
- Interest in process improvement and operational efficiency
- Demonstrated ability to work in a team-oriented environment with a client-focused mindset
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.