Director of AI Client Service & Enablement

Director of AI Client Service & Enablement

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system, we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Director of AI Client Service & Enablement to join our Treasury Services team; this role will be located in Pittsburgh, PA.

Within this role, you will make an impact in the following ways:

• Serve as senior lead for clients implementing and using AI solutions
• Provide technical expertise and guidance to clients on BNY AI solutions
• Ensure the success, oversight, and client enablement of AI solutions for our clients
• Engage to define delivery plans for the client's AI solution ensuring client expectations are managed and met
• Review and lead the implementation and set-up of AI solutions by coordinating across internal and external stakeholders
• Manage both portfolio pipeline and specific client project plan across critical milestones, dependencies, and risks across the delivery lifecycle, including identification, escalation, and remediation of impediments across internal and external stakeholders
• Direct and manage implementation closure, including notification to internal and external stakeholders
• Provide on-going client support for AI solutions
• Represent Client Service and Client Enablement leading incidents, driving client engagement and communication related to clients using AI solutions
• Conduct regular meetings with clients to assess satisfaction on AI solutions and identify areas for improvement.
• Communicate effectively across internal and external stakeholders, including senior leadership
• Prepare and deliver internal and external training and documentation with an innovation mindset

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of experience (Banking/Financial/Data Science & Innovation) is required
• 10 years of total work experience; diverse experience in Technical Service & Operational Wholesale Banking Industry
• Deep understanding of AI technologies, including architecture and large language model
• Proven experience with cloud infrastructure, DevOps and SaaS deployment
• Self-motivated with proven commitment to client focus and lean thought process
• Strong communication skills; written, verbal, and effective listening skills
• Ability to establish a new team, drive accountability and client excellence
• Ability to be cross-fungible and multitask under pressure
• Able to adapt to changing environment and business/organizational demands
• Certification in Operational Excellence and/or Six Sigma a plus
• Proficient in Microsoft Office suite

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.