IT Manager

Description

BNP Associates, Inc. is seeking a highly capable, hands-on IT Manager to lead and continuously improve the company’s internal IT operations, infrastructure, and security posture. This role is ideal for a technically strong IT professional who is comfortable operating in a lean environment where leadership, strategic planning, and direct technical execution are equally important.

BNP Associates, Inc. is part of BNP Group, which has more than 200 employees across four operating companies and 22 offices worldwide. It operates a modern, cloud-first IT environment built on Microsoft 365, Intune, Entra ID, and other SaaS platforms. The IT Manager will be a key technical leader for BNP Group, overseeing daily IT operations, user support, Microsoft 365 administration, cybersecurity, endpoint management, infrastructure reliability, vendor coordination, and long-term planning.

This is an active operational role requiring strong troubleshooting ability, sound decision-making, clear communication, and the ability to independently manage and prioritize a broad range of responsibilities. Success in this role will be measured by system reliability, user satisfaction, security maturity, operational efficiency, and the ability to scale IT systems and processes as the company grows.

Key Responsibilities

• Strategic Planning & Continuous Improvement Build and maintain an IT roadmap aligned with company growth, operational needs, and future acquisitions. Evaluate emerging technologies and recommend improvements that enhance reliability, security, productivity, and scalability. Develop standards that support long-term operational consistency across the organization.
• IT Policy, Compliance & Business Continuity Develop and maintain practical IT policies and procedures covering acceptable use, onboarding/offboarding, data protection, backups, disaster recovery, and business continuity. Coordinate with HR, Finance, Legal, and leadership to ensure operational alignment and compliance requirements are met. Maintain and regularly test backup and recovery procedures.[DB1]
• Microsoft 365 & Cloud Platform Administration Administer, maintain, and optimize Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, Intune, and Entra ID. Manage user provisioning, licensing, Conditional Access policies, MFA, device enrollment, endpoint compliance, permissions, and collaboration governance. Maintain secure, scalable, cloud-native identity and collaboration services while evaluating opportunities for automation, optimization, and operational improvement.
• IT Operations & Service Delivery Manage daily IT operations to ensure reliable system performance, infrastructure stability, and responsive end-user support. Act as the primary escalation point for technical issues involving user devices, applications, collaboration tools, and business systems. Establish support standards, improve operational processes, monitor infrastructure health, and proactively prevent recurring issues.
• Identity, Access & Security Management Own identity and access management processes across the organization. Maintain secure authentication standards including MFA, Conditional Access, endpoint security, email protection, and privileged access management. Support security best practices aligned with NIST principles and industry standards. Coordinate incident response efforts, perform root cause analysis, and implement corrective actions and long-term security improvements.
• Endpoint & Device Management Manage the full lifecycle of company devices including provisioning, configuration, patching, compliance, inventory management, and hardware refresh planning. Administer endpoint management platforms including Microsoft Intune and ensure devices remain secure while balancing usability and operational efficiency. Support both office and remote workforce environments.
• Network & Infrastructure Management Oversee office and remote connectivity including firewalls, switches, VPNs, wireless infrastructure, internet connectivity, and cloud-managed networking platforms. Ensure network performance, reliability, and security standards are maintained across all office locations and remote operations.
• SharePoint, Teams & Collaboration Governance Manage collaboration platform governance including Teams structure, SharePoint permissions, external sharing, retention considerations, and user access policies. Support secure collaboration with internal staff, external partners, and project stakeholders while maintaining appropriate governance and security controls.
• IT Project Management & Change Control Lead IT projects from planning through implementation including migrations, system upgrades, infrastructure improvements, and new technology deployments. Coordinate with leadership, vendors, and business stakeholders to ensure projects are properly communicated, documented, tested, and executed with minimal operational disruption.
• AI Governance & Enablement Support the company’s evolving use of AI tools and platforms by helping establish practical governance, security standards, employee guidance, and productivity-focused workflows. Assist leadership in evaluating AI capabilities within core business systems and collaboration platforms.
• Vendor & Contract Management Manage relationships with IT vendors, contractors, consultants, and service providers. Evaluate vendor performance, coordinate escalations, manage licensing renewals, review service agreements, and support technology procurement and budgeting activities.
• Documentation & Process Improvement Maintain accurate technical documentation including system configurations, procedures, network information, onboarding documentation, and knowledge base articles. Drive process improvement initiatives and establish operational standards that improve efficiency, supportability, and consistency across the IT environment.
• Operational Flexibility This role occasionally requires schedule flexibility to support critical issues, planned maintenance, special projects, system upgrades, or emergency response activities.
  
  

Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience preferred.
• 5 years of corporate IT experience with hands-on systems administration, endpoint management, user support, and cybersecurity responsibilities.
• Strong experience with Microsoft 365, Entra ID, Intune, Conditional Access, SharePoint Online, and endpoint security management.
• Experience supporting modern cloud-first IT environments centered around Microsoft 365, Entra ID, Intune, and SaaS platforms.
• Strong understanding of networking fundamentals including firewalls, VPNs, switching, wireless infrastructure, and remote connectivity.
• Prior leadership or management experience with accountability for IT operations and outcomes.
• Experience managing IT vendors, consultants, and third-party service providers.
• Ability to implement effective operational processes without unnecessary complexity.
• Strong troubleshooting, communication, and organizational skills.
• Comfortable working independently and making sound decisions with limited supervision.
• Experience supporting professional services or engineering environments is a plus.
• Relevant Microsoft, cybersecurity, networking, or cloud certifications are a plus but not required.
  
  

Working Conditions

• This is a full-time position based in our Fairfield, CT or Denver, CO office. The role may require limited travel to BNP offices.
• Standard 40-hour work week with occasional additional time required to meet deadlines.
  
  

SALARY

• $100,000 - $150,000 annually, commensurate with experience, skills, and qualifications.
  
  

Benefits

We are an equal opportunity employer. BNP offers an excellent benefits package and competitive salaries, along with professional advancement opportunities. Our benefits include the following:

• Medical, dental, vision, and life insurance
• 401(K)
• Paid holidays and vacation/personal time
• Annual Salary Reviews.
• Annual Bonus Consideration.
• Compliance with all US mandatory employer contributions
• Advancement opportunities, we believe in investing in those who want to invest in us
  
  

As an equal opportunity employer, we’re committed to fostering an inclusive and respectful workplace where everyone feels valued. We comply with all local laws, health and safety guidelines, and client requirements. If you need any accommodations during the hiring process or on the job, just let us know — we’re here to help.