Program Manager

We are seeking an experienced and results-driven Program Manager III to lead complex programs, strategic initiatives, and cross-functional projects that support key business objectives. This role is responsible for overseeing multiple projects and workstreams, ensuring alignment with organizational goals, managing stakeholder communication, mitigating risks, and driving successful program delivery.

The ideal candidate will possess strong leadership, communication, portfolio management, and project execution skills, with the ability to collaborate across technology, digital platforms, operations, sales support, and business teams.

Key Responsibilities

• Lead and manage multiple projects, programs, and strategic initiatives from initiation through delivery.
• Define, manage, and maintain program scope, schedule, budget, quality, and resource allocation.
• Ensure program objectives align with broader business goals and organizational strategy.
• Communicate program status, milestones, dependencies, risks, and accomplishments to stakeholders and leadership teams.
• Identify, assess, escalate, and mitigate project and program risks proactively.
• Collaborate with Product Managers, Solution Architects, Engineering Teams, Operations, and Business Stakeholders throughout the program lifecycle.
• Ensure all technology initiatives follow established governance policies, standards, and approval processes.
• Support portfolio planning, prioritization, and rationalization efforts across multiple initiatives.
• Drive adoption of Project and Portfolio Management (PPM) best practices, methodologies, and governance frameworks.
• Advocate for process improvements and operational efficiencies across business and technology teams.
• Maintain and provide updates to executive-level program dashboards, reports, and leadership reviews.
• Facilitate cross-functional meetings, planning sessions, and stakeholder communications.
• Manage competing priorities while ensuring successful delivery of program outcomes.
• Track and report key performance indicators (KPIs), program metrics, and business results.
• Support organizational change management activities associated with strategic initiatives.
• Perform additional duties and responsibilities as assigned.

Required Qualifications

• Strong leadership, stakeholder management, and team collaboration skills.
• Experience managing large-scale programs involving multiple projects and cross-functional teams.
• Strong understanding of Agile methodologies, project management frameworks, and portfolio management practices.
• Excellent verbal, written, and presentation communication skills.
• Ability to develop and execute program roadmaps and strategic plans.
• Experience with change management and organizational transformation initiatives.
• Strong problem-solving, decision-making, and conflict-resolution abilities.
• Ability to establish trust, build relationships, and gain commitment from stakeholders at all organizational levels.
• Demonstrated ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong analytical and reporting skills with attention to detail.
• Proficiency with project management and collaboration tools.
• Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Project.

Education

• Bachelor's degree in Computer Science, Information Systems, Business Administration, Project Management, or a related field.
• Equivalent combination of education and relevant work experience may be considered.
• PMP, PgMP, PMI-ACP, Scrum Master, SAFe, or other project/program management certifications are preferred.

Required Experience

• 5 years of Program Management or Project Management experience.
• 5 years of experience working with application development, technology, or digital platform teams.
• Experience managing enterprise-level initiatives involving multiple stakeholders and departments.
• Proven experience delivering programs within scope, schedule, and budget.

Preferred Qualifications

• 2 years of experience supporting Digital Sales, Mobile Applications, Digital Marketing, or Customer Experience initiatives.
• Experience working in telecommunications, technology, digital services, or large enterprise environments.
• Familiarity with Agile delivery frameworks, portfolio management tools, and business transformation programs.
• Experience working with executive leadership and strategic planning initiatives.