Hardware Support Technician I - Erie, PA

Overview: 
Barber National Institute is seeking a detail-oriented and customer-focused Hardware Technician I/II to join our Information Technology team. This role is responsible for the configuration, installation, and maintenance of computer hardware and peripheral devices across multiple locations, including desktops, laptops, printers, scanners, and adaptive technology. The technician will respond to Help Desk requests and ensure timely resolution of hardware-related issues. 

We’re looking for a hands-on problem solver with strong troubleshooting skills and a passion for supporting end users. The ideal candidate will be organized, collaborative, and eager to contribute to a mission-driven organization that empowers individuals with disabilities. 

What you’ll bring: 

• Strong troubleshooting and technical support skills. 

• Effective verbal and written communication abilities. 

• Ability to work independently and manage time efficiently. 

• Team-oriented mindset with a commitment to customer service. 

• Attention to detail and documentation accuracy. 

What you’ll have: 

• Minimum of an Associate’s degree in a related field plus; 

• Minimum of 2 years of experience in hardware support or IT technical services (Hardware Technician I). 

• Minimum of 4 years of experience in hardware support or IT technical services (Hardware Technician II). 

• Experience resolving hardware/software issues with end users. 

• Familiarity with Microsoft Office Suite and basic networking concepts. 

• Strong teamwork, time management, and communication skills. 

A typical day-to-day may include: 

• Installing, configuring, and maintaining desktops, laptops, printers, and other hardware. 

• Responding to Help Desk tickets and documenting resolutions in the tracking system. 

• Providing phone and onsite support to resolve hardware and software issues. 

• Assisting with service line-specific software installations and updates. 

• Maintaining inventory and licensing compliance for hardware and software. 

• Supporting IS-related projects and collaborating with other IT staff. 

• Training end users on hardware and desktop software usage. 

• Reporting security threats and ensuring compliance with HIPAA and other regulations. 
• Maintaining installation and upgrade documentation for systems and devices. 

Perks with a Purpose 
Our benefits are created with YOU in mind. 

Healthcare 
• Highmark Medical and Mental Health 
• Delta Dental and Davis Vision Coverage 

• Health Savings Account/Flexible Spending Accounts 

• Teladoc Virtual Health 
Financial Well-being 
• 401K Retirement Plan with Employer Match   
• On-Demand Pay 
• Employee Referral Bonus Program 
• Student Loan Forgiveness 
• College Scholarship & Tuition Discounts 
• Employee Discounts 
Life & Family Support 
• Company Paid Life Insurance 

• Short & Long-Term Disability Insurance 
• Employee Assistance Program 
• Erie Campus*- discounted on-site weekday childcare 
• Employee discounts for select BNI events and services 

• Generous Paid Time Off  

• Seven Paid Holidays

Who is Barber National Institute?

The Barber National Institute is a non-profit committed to its mission of providing the highest quality services for children and adults with autism, intellectual disabilities or behavioral health challenges and their families. Since our founding in 1952, we have evolved into a multi-faceted organization serving more than 6,200 individuals annually with a wide range of educational, vocational, residential and behavioral health programs.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, protected veteran status, disability or any other legally protected status. If you need an accommodation to apply, please contact HR. EOE

Any consideration of the background check will be an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.