Automotive - Technical Support Specialist

As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, NJ.

WHAT AWAITS YOU.

• Provides technical support to BMW/MINI dealer workshop technicians for various vehicle systems.
• Handles TeileClearing and standard cases using TSARA and IRAP Client systems.
• Ensures high-quality repairs for BMW and MINI customers in the US and Canada.
• Supplies necessary data to Development and Engineering to improve product quality and reduce warranty expenses.
• Responds to TSARA cases with professional, comprehensive replies based on internal resources and diagnostic tools.
• Offers specific testing, diagnosis, and repair recommendations following BMW best practices.
• Performs control module recoveries using BMW Group Expert Tools to minimize vehicle downtime.
• Collaborates with Product Engineering on new software solutions and Warranty department on pilot programs.
• Escalates complex cases to National Technical Support Engineers or Product Engineering when necessary.
• Tracks data, attaches cases to reports, and maintains open communication with Regional Technical Support Engineers regarding product issues and trends.

WHAT YOU SHOULD BRING.

• Bachelor’s degree in engineering or equivalent Technical Support experience with BMW, MINI vehicles
• BMW Master technician, or equivalent OEM Master technician, or ASE Master technician (A1-A8)
• Min 3 years in technical training and working experience with BMW and MINI vehicles.
• Complete ASE certifications as per BMW training guidelines for the Master technician training level.
• BMW Master technician, or equivalent OEM Master technician, or ASE Master technician (A1-A8)

Preferred

• 3 years in OEM or Aftermarket automotive product engineering
• 3 years in OEM or Aftermarket automotive service engineering

WHAT YOU CAN LOOK FORWARD TO.

• Medical, Dental, and Vision insurance
• 401(k) with Company match and Retirement Income Account
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave
• Generous PTO and Company paid holidays
• Voluntary Benefits to fit your needs

Relocation is available for this position.

The expected salary range for this position is $57,900.00 - $93,700.00.

The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

If you are a driven and passionate individual who thrives in a fast-paced, collaborative environment, we want to hear from you! Apply now to join our dynamic team and take the next step in your career.