What are the responsibilities and job description for the Technical Support Specialist position at EarthCam?
Who We Are
EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.
Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.
We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.
Job Description
EarthCam is seeking an Entry-Level Technical Support Specialist to support and maintain camera-based and IP video systems. This role focuses on diagnosing technical issues, assisting with system functionality, and providing structured technical guidance to customers, partners, and internal teams.
The position offers hands-on exposure to hardware, software, and networking concepts, serving as a foundational role for individuals beginning a career in technical support, systems operations, or IT services.
Responsibilities
- Provide Level 1 technical support for camera-based and IP video systems
- Assist with troubleshooting hardware, software, and basic network connectivity issues
- Respond to technical inquiries and document issues using ticketing systems
- Gather and analyze information to identify symptoms and potential root causes
- Follow established troubleshooting procedures and escalation paths
- Guide users to appropriate documentation, knowledge base articles, and digital resources
- Support system setup, configuration, and basic diagnostics under guidance
- Maintain accurate records of technical issues, actions taken, and resolutions
- Participate in training to build knowledge of products, systems, and support standards
Who You Are
- Interested in building a career in technical support or IT
- Comfortable learning new technologies and following structured processes
- Able to explain technical concepts clearly to non-technical users
- Detail-oriented, organized, and dependable
- Calm and professional when working through technical problems
- Collaborative team player with a strong service mindset
- Able to work independently while knowing when to escalate issues
Qualifications
- 0–1 year of technical support, help desk, or related experience (internships, coursework, or projects welcome)
- Associate’s degree, technical certification, or relevant coursework in IT, Networking, Computer Science, or a related field preferred
- Basic understanding of computer hardware and operating systems and networking fundamentals (IP addressing, connectivity, basic TCP/IP)
- Interest or exposure to IP cameras, CCTV, or video systems is a plus
- Willingness to learn enterprise-level systems and support tools
What We Offer
At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive.
Our benefits include:
- Competitive salaries and performance-based bonuses
- 100% company-paid health insurance (single coverage)
- Dental and Vision insurance
- 401(k) plan with generous company matching
- Paid time off plus paid holidays
- Complimentary breakfasts, lunches, and snacks
- Team events, BBQs, and our annual company Olympics
We’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow.
Recruitment Fraud Disclaimer
EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.
https://www.earthcam.net/about/careers/recruitmentfraud/