What are the responsibilities and job description for the Hotel Guest Service Representative position at BMI Hospitality Management?
Do you want to work for a great company with competitive benefits and pay? The Hilton Garden Inn Tacoma Downtown looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!
Benefits:
- Medical, dental, and vision offered after qualification period
- Competitive performance bonuses – potential for up to $600 monthly
- 401k with match offered after qualification period
- Employee discounts at IHG Hotels worldwide
- Tacoma Paid Leave
- Vacation time accrued based on hours worked
- Free parking
- Overtime paid for holidays worked. 10 holidays per year
Job Description:
- Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
- Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
- Controls and records financial transactions a front desk
- Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
- Maintains a friendly, cheerful, and courteous demeanor at all times
- Performs other duties as assigned, requested, or deemed necessary by management
- Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
- Aids other associates and departments to contribute to the best overall performance of the department and the hotel
- Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
Preferred Skills:
- Strong Computer skills, including Microsoft Office
- Ability to type 40 wpm
- Able to learn new web applications
- Previous customer service experience preferred
- Strong work ethic
- Able to stand for extended periods of time
- Able to lift up-to 20 lbs.
- Must be able to work weekends and holidays