What are the responsibilities and job description for the Customer Service Representative position at BMD?
We are seeking a dynamic and dedicated Customer Service Representative to join our employee-owners team! In this vital role, you will receive telephone and faxed orders from customers in a friendly and professional manner and processes requests under the direction of the local DC Manager, you will also maintain extensive knowledge of product information, accept a proactive role in selling products, and respond to customer needs.
Your Responsibilities
1. Use friendly and professional conduct in receiving all calls
2. Stay logged into the phone system 90% of the workday and answers every call before the third ring
3. Devote adequate attention to key account holders
4. Key in telephoned, emailed and faxed orders into company database
5. Follow up with open orders as needed
6. Maintain working relationship with outside sales representatives, communicating prices and other requested information as needed
7. Resolve purchasing and delivery discrepancies and recommends appropriate action to correct errors
8. Create quotes in AS400 and distribute them to customers and / or OSR
9. Work shipped less than ordered and pre-invoice audit report
10. Try to move slow moving inventory specials (SDO)
11. Audit handler order status, (make sure there are no status 10 or 00’s at day’s end)
12. Create inventory hold tags
13. Write requests for credit/debit memos for review by location Branch / DC Manager
14. Stay continuously updated on product information
15. Make scripted outbound calls to customers regarding product information and updates
16. Submit IT work orders using Community Manager for any computer problems
17. Expected to attend frequent product-training meetings before and after regular work hours as needed.
18. Perform other duties as requested by the Branch Manager / DC Manager
19. Assist in operational administrative tasks: processing will call paperwork and occasional inventory checks.
20. Cross departmental and cross-location support for coordinating internal transfers of materials to fill customer orders
21. Entry level purchasing support for special order needs for customer orders.
To be Successful You Must Have the Following Skills
- Proven experience in office management or administrative support roles with strong organizational skills
- Excellent computer skills including proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry software; Must be proficient in Microsoft Windows OS, required to use company databases and spreadsheet applications
- Strong communication skills with the ability to be bilingual is highly desirable
- Exceptional time management skills with the ability to prioritize tasks effectively
- Demonstrated customer service expertise with a professional phone etiquette approach
- Ability to perform clerical tasks such as proofreading, filing, and calendar management efficiently
- Have great mathematical skills such as adding, subtracting, multiplying and fractions.
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $20 - $23