Director of Operations

Position Summary

Responsible for planning and executing all matters related to client relations, contract management, and operational leadership within the assigned business unit and market sectors. This role works closely with business development, preconstruction, and estimating teams to maintain a strong project pipeline aligned with the organization’s strategic growth objectives. The Director also leads continuous improvement initiatives focused on productivity, operational excellence, compliance, safety, and customer satisfaction.

Key Responsibilities

Operational Leadership

• Develop and implement action plans to achieve operational excellence, safety, budget, schedule, and customer satisfaction goals.
• Lead and support continuous improvement initiatives across projects and operations.
• Collaborate with executive leadership on strategic operational initiatives and company programs.
• Adapt to special assignments and strategic operational needs as required.

Client & Contract Management

• Manage customer expectations and maintain strong client relationships to ensure service excellence.
• Participate in contract reviews, negotiations, and proposal processes to identify and mitigate project risks.
• Ensure contractual compliance throughout all project phases.
• Coordinate regular meetings with clients, subcontractors, and internal teams to address progress, risks, and project execution.

Risk Management, Safety & Compliance

• Promote and enforce environmental, health, and safety standards across all operations.
• Identify, evaluate, and communicate operational and project-related risks prior to project commencement.
• Ensure compliance with company policies, operational procedures, and applicable regulations.
• Maintain awareness of industry regulations and communicate relevant updates to operational teams.

Project & Financial Management

• Monitor project schedules, procurement activities, budgets, and cost controls.
• Ensure accurate project forecasting and cost-to-complete reporting.
• Oversee labor productivity and proper allocation of materials and equipment.
• Manage profit and loss reporting, cash flow, and operational financial performance.

Leadership & Talent Development

• Lead recruitment, evaluation, coaching, and development of managerial, supervisory, and technical staff.
• Conduct performance evaluations and provide ongoing feedback and professional development opportunities.
• Support workforce planning and staffing needs.
• Foster teamwork, accountability, and a culture of operational excellence.

Qualifications

Education & Experience

• Bachelor’s degree in Engineering, Construction Management, Building Science, or a related field.
• Minimum of 10 years of industry experience in operations, construction, or project leadership roles.
• Experience managing operational budgets, profitability, and financial performance.

Technical Knowledge

• Strong understanding of construction procedures, project management principles, and operational controls.
• Familiarity with quality assurance and health & safety standards.
• Proficiency in Microsoft Office and project management software.
• Experience with procurement, scheduling, and project controls processes.

Leadership & Soft Skills

• Strong leadership and decision-making capabilities.
• Excellent communication, negotiation, and conflict resolution skills.
• Strong organizational and time-management abilities.
• Critical thinking and problem-solving mindset.
• Ability to perform effectively under pressure.
• Fully bilingual in English and Spanish preferred.

Work Environment

This role operates in both office and field environments across multiple project locations. Travel may be required depending on operational and project needs.

Employment Details

• Full-Time Position
• Exempt Classification
• Supervisory Responsibilities Included