What are the responsibilities and job description for the Customer Experience Specialist position at Blyss Journeys?
We are seeking a motivated, customer-focused Customer Experience Specialist to assist clients with planning and booking travel. This role is ideal for individuals who enjoy helping others, providing exceptional service, and working in a flexible, remote environment within the travel industry.
As a Customer Experience Specialist, you will support clients through the travel planning process while learning the systems, suppliers, and tools needed to succeed as a Travel Advisor.
Key Responsibilities:
As a Customer Experience Specialist, you will support clients through the travel planning process while learning the systems, suppliers, and tools needed to succeed as a Travel Advisor.
Key Responsibilities:
- Assist clients with travel inquiries, planning, and reservations
- Provide outstanding customer service via phone, text, and email
- Research travel options including resorts, cruises, flights, and vacation packages
- Maintain accurate client records and follow up as needed
- Learn travel supplier systems and booking platforms
- Strong communication and customer service skills
- Reliable, self-motivated, and detail-oriented
- Comfortable using basic technology (email, messaging, online systems)
- Ability to work independently while following structured processes
- No prior travel experience required
- Flexible, remote work schedule
- Comprehensive training
- Supportive team environment with step-by-step guidance
- Access to travel industry tools, suppliers, and perks
- Opportunity for performance-based income and growth
- Individuals with customer service, hospitality, or sales experience
- Career changers seeking flexibility and remote work
- Stay-at-home parents, empty nesters, or side-income seekers
- Those who enjoy helping people and love travel