Desktop support (Trade floor support)

Job Title: Level 2 Desktop Engineer (Trade Support/Citrix and Virtualization)Location: New York, NY 10019 (Onsite)Duration: Long TermAbout the Role:We are seeking experienced Level 2 Desktop Engineers with strong technical expertise in Citrix technologies, virtualization, networking, and trade floor support. The ideal candidate will have hands-on experience providing end-user and trade support in a fast-paced financial environment, along with the ability to lead technical implementations and ensure seamless operations across enterprise systems.Key Responsibilities:Provide Level 2 support for desktops, laptops, and virtual environments.Deliver trade floor support for traders and front-office users, ensuring minimal downtime and rapid response to system or application issues.Manage, troubleshoot, and maintain Citrix infrastructure and related components.Configure and support virtualization technologies (VMware / Hyper-V).Resolve incidents involving hardware, software, and network connectivity in high-pressure environments.Collaborate with application and infrastructure teams to ensure seamless trading system performance.Participate in technical implementation and deployment projects across the organization.Maintain documentation, adhere to ITIL-based service processes, and ensure SLA compliance.Provide after-hours or on-call support as needed for critical systems.Required Skills & Qualifications:5–8 years of hands-on IT experience focusing on desktop engineering and Citrix support.Prior trade floor / front-office support experience is highly preferred.Strong understanding of Windows environments, networking, and virtualization.Experience supporting financial applications (Bloomberg, Reuters, or similar) is a plus.Proven expertise in incident resolution and technical implementation.Excellent communication, problem-solving, and multitasking skills.Bachelor’s degree in IT, Computer Science, or related field, or equivalent work experience.

Salary : $24 - $28