Group Sales Manager

Are you looking to make a lasting impact on enriching and improving the lives of the Charlotte community with one of the nation’s largest not-for-profit organizations? At Blumenthal Arts, we believe arts unite and transform lives. By joining our team, you could help continue our mission, inspire the next generation, and be part of our evolution as a national leader with a growing international reputation in presenting and producing.

Blumenthal Arts seeks a highly motivated Group Sales Manager to drive new group business and maximize revenue across all venues and programming. This role focuses on proactive outbound sales, cultivating strong relationships, re-engaging lapsed buyers, and creating partnerships that grow attendance and community engagement. The position manages the full group sales process—from outreach and marketing coordination to order fulfillment and reporting—while collaborating closely with internal departments to ensure seamless execution. Success in this fast-paced role requires initiative, creativity, and the ability to exceed established sales goals. The compensation structure includes base pay plus commission.

Your impact: 

Sales & Outreach 

• Proactively research, identify, and engage prospective group buyers through calls, emails, and community networking.
• Build lasting relationships with new and returning group clients to increase retention and long-term revenue.
• Create and execute sales strategies and outbound campaigns to meet or exceed established group sales goals.
• Represent Blumenthal at industry events, networking functions, and community gatherings to build awareness and develop new leads.

Marketing & Promotions

• Coordinate promotional opportunities such as talkbacks, behind-the-scenes tours, and educational experiences for group buyers. 
• Plan and execute creative outreach opportunities, special events, and other marketing activities to promote group sales. 
• Contribute to the development and maintenance of group sales content on Blumenthal’s website and other digital platforms.
• Ensure all messaging aligns with Blumenthal and individual show branding guidelines.

Administration & Coordination

• Manage timelines and ensure compliance with payment, ticketing, and fulfillment deadlines for all group orders.
• Monitor and report on key performance indicators including sales conversion rates, call volume, retention, and campaign effectiveness.
• Track and maintain group sales activity and communications using CRM systems and internal reporting tools.
• Respond to group sales inquiries with accurate, timely, and customer-focused communication.
• Provide clear internal updates to relevant departments to ensure alignment on group sales activity and special arrangements.

• Other duties and projects as assigned.

Who We Are: 

For 31 years, Blumenthal Arts has been presenting the best of Broadway which has established us as a top-ten touring market. Along with hosting and investing in Tony Award-winning Broadway, we shape the future of arts through new and original works we help produce and by nurturing artists. We support local artists, like our Blumenthal Fellows, and 16 resident companies that share our stages. We present innovative with cutting edge immersive projects. We infuse more than $80 million annually into our local economy and ensure access through our Blumenthal Bridges Access Grants, which serve thousands of individuals each year with free and subsidized tickets and programs.

We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community.

Why Join Us: 

We prioritize our employees’ well-being by offering a comprehensive benefits package that not only includes competitive compensation but also emphasizes work-life balance. Our employee-forward approach fosters an environment where individuals can thrive both personally and professionally.

Our benefits package includes:

• Medical insurance with no-cost premium for employee only coverage, plus FSA and employer-funded HRA options
• Paid vacation, sick leave, and holiday time to recharge with your loved ones
• Life Balance Reimbursement up to $125 a month for qualifying expenses such as transportation, parking, and wellness-related memberships
• Flexible schedules
• Complimentary tickets
• Vision and dental insurance
• Retirement savings with a 3% employer match to help secure your future
• And more!

Skills You’ll Bring: 

• Bachelor’s degree in business marketing, or related field
• At least 5 years of experience in ticketing or sales
• Demonstrated success in outbound or B2B sales within live entertainment, hospitality, tourism, or similar industries.
• Proven ability to generate leads, manage pipelines, and close sales.
• Excellent communication and negotiation skills.
• Strong organizational habits with the ability to manage multiple priorities and deadlines.
• Results-driven mindset with a passion for live performance and patron engagement.