What are the responsibilities and job description for the CLIENT SERVICES MANAGER LIVE EVENTS position at Bluewater Technologies Group?
Position Title: Client Services Manager, Live Events
Team: Live Events
Manager: Director of Account Services
Office Location: Wixom, MI
Who We Are:
Bluewater Technologies Group, Inc., founded in 1985, is the only woman-owned business of its kind, bringing together multiple industry-leading teams under one roof. Our mission is simple: unlock the potential of spaces. That potential might mean helping organizations communicate more clearly, operate more efficiently, or even monetize their environments in new ways. From large-scale events and brand activations to workplace environments and permanent installations, we transform spaces into places that connect, inspire, and perform.
At Bluewater, you’ll find planners, makers, and innovators working side by side—blending creativity, technology, and strategy to deliver experiences that matter. Rooted in our EPIC values (Excellence, Passion, Integrity, Collaboration— and Fun!), we’re driven by a shared purpose: to make people smile.
Position Summary:
The Client Services Manager is a key liaison between clients and internal teams, responsible for supporting and executing projects across live events and experiential activations. This role is ideal for someone who thrives in a fast-paced environment, enjoys managing details, and is passionate about creating outstanding client experiences.
Working closely with senior team members, the Client Services Manager will assist in day-to-day client communication, track project progress, and ensure the successful delivery of creative, production, and tech-driven solutions. This position requires excellent communication skills, sharp attention to detail, and a proactive approach to problem-solving.
The ideal candidate is experienced in live event logistics and client management, enjoys collaborating across disciplines, and is willing to be onsite for activations—including evenings, weekends, and travel as needed.
Responsibilities:
- Support the client groups as directed
- Act as a daily point of contact for assigned clients, maintaining professionalism and responsiveness
- Help coordinate timelines, budgets, and deliverables with internal teams including production, creative, and technology
- Assist in preparing project documentation, presentations, and reports
- Participate in client meetings and ensure follow-up on action items
- Attend onsite activations as needed to support execution
- Help troubleshoot issues in real-time and communicate updates to internal and external stakeholders
- Ensure that all elements of the activation are delivered as promised and on-brand
- Collaborate with internal departments to ensure alignment and efficiency across projects
- Track milestones and assist in keeping projects on schedule and within scope
- Maintain organized project records and help identify areas for process improvement
- Other duties as assigned
Skills/Qualifications:
- 3–5 years of experience in client services, account coordination, or event project management
- Exposure to the experiential marketing or live events industry
- Strong organizational skills and attention to detail
- Comfortable working in high-pressure environments with tight deadlines
- Excellent verbal and written communication abilities
- Ability to manage multiple tasks and adjust to shifting priorities
- Experience using project management or CRM tools preferred
- Willingness to travel and work extended hours during events
Why Join Us
- Support Live Events projects that define client experiences and drive company growth.
- Be part of an innovative, growth-focused culture that prioritizes continuous improvement and partnership between Operations and Sales.
- Play a strategic role in strengthening collaboration, innovation, and operational excellence across the organization.
- Competitive compensation, comprehensive benefits, and ongoing support for certifications and leadership development.
- Thrive in a collaborative, People-Centric culture built on our EPIC values: Excellence, Passion, Integrity, and Collaboration - while Having Fun!
- Enjoy the flexibility of our hybrid work policy, with a balance of in-office collaboration and work-from-home days designed to support productivity, teamwork, and work-life balance.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This role requires onsite presence at key activations and events, where extended hours—including evenings and weekends—are common. Candidates should be comfortable being on their feet for long periods (over 8 hours), working in fast-paced environments, and performing light physical tasks as needed. Lifting upto 25 lbs and pushing or maneuvering road cases are not uncommon, especially during setup or breakdown.
Additional Information
This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Leadership reserves the right to modify, add, or remove duties as necessary to meet business needs. All employment at Bluewater Technologies Group, Inc. is at-will and subject to company policies and procedures.
Apply today to join Bluewater Technologies and help us create memorable experiences that leave a lasting impression!
Bluewater Technologies Group, Inc. is a woman-owned business that is an Equal Opportunity Employer committed to creating a diverse, equitable, inclusive, and welcoming company culture. We do not discriminate against candidates and employees