Executive Housekeeper

SALARY: D.O.E

SUMMARY:  

Manages and oversees the Housekeeping Department in the absence of the Executive Housekeeper. Assists Executive Housekeeper with daily operations and employee accountability. Supervises Lead Sanitation Specialist and Pool Attendants job duties and scheduling. Oversees and supervises he duties and responsibilities of Sanitation Specialists. Ensures standards for Atrium Pool and Spa facility are maintained by the pool staff, and is responsible for guest satisfaction in the Atrium Pool. Responsible for issuing uniforms, controlling resort linens, supply ordering for housekeeping department, and employee accountability for service standards and cleanliness standards throughout the pools, fitness center, hotel rooms, and common area with the Housekeeping Department.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Available during Executive Housekeepers days off, and assists with assigning duties and shifts to staff.
• Responsible for cleaning and sanitizing their areas to create a safe and sanitary environment for internal and external guests.
• Monitors cleaning standards for guest rooms directly and through supervisors.
• Confers and cooperates with other departments to ensure coordination of activities and efforts. Relays all pertinent information & reports as needed.
• Coordinates and carries ordering all supplies needed for daily housekeeping operations.
• Supervises and schedules team member coverage.
• Follow rules set by Bluewater Resort and Casino for guest access to Atrium Pool and Spa.
• Issues uniforms and linens; removes damaged, stained or worn items.
• Keeps equipment and workstation clean and ready for use.
• Reports any pool or spa maintenance or safety issues to maintenance.
• Able and willing to work any shift/weekends and/or holidays as assigned. 
• Assist in the protection of Bluewater Resort & Casino Assets, Guest Property and Guest/Employee Safety by notifying Security of any suspicious or reckless behavior on or near Pool Area and Bluewater Resort & Casino Property.
• Performs all functions in accordance with Tribal, Federal, State Health & Safety Regulations, Gaming Regulations, and Bluewater Resort & Casino Policies and Procedures.
• All other duties as assigned (job description permitting), or as approved by the Tribal Gaming Agency.

KNOWLEDGE, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

• Must be computer literate and demonstrate the ability to use tool associated with computing functions, including but not limited to keyboard, mouse, scanner, printer. 
• Must demonstrate the ability to solve hotel related problems; clear verbal and written communication skills are required. 
• Employee must be able to deal patiently with guest complaints and remain courteous when faced with difficult or aggravated people. 
• The ability to multi-task and stay organized is essential to job performance.
• Should be fluent in English.
• Professional appearance and demeanor is required. 

QUALIFICATIONS & REQUIREMENTS:

• High School or GED equivalent. 
• Minimum Two (2) years housekeeping experience in a supervisory capacity.
• Two (2) years line level experience in all aspects of the Housekeeping Department. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift up to fifty (50) pounds.
• Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to stand for long periods of time, reaching up to 8-hours shifts.

WORK ENVIRONMENT:

• While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others.

ACCESSIBILITY: 

• Restricted

Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent.  The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position.  Additional duties are performed by the individual currently holding this position and additional duties may be assigned.