Sales Support Representative

Company Description

BlueStar is a leading global distributor of specialty B2B electronics devices including Barcoding, Data collection, Digital Identification, Wireless Mobility, Point-of-Sale, RFID, Digital Signage, Networking, Robotics, and Security solutions. As a premier value-add distributor, we partner with manufacturers and software providers to serve Value Added Resellers (VARs) across diverse markets. With 50 locations across the Americas and EMEA, we offer complete, top-tier hardware and software solutions at competitive prices to a global network of VARs, MSPs, system integrators, and ISVs. We support businesses in retail, hospitality, warehousing, healthcare, public safety, and more, helping them track assets, process payments, manage operations, and ensure safety. BlueStar's unequaled market expertise, award-winning technical support, and authorized service center capabilities for numerous manufacturers further solidify our commitment to our partners.

Job Description

We are seeking a motivated, self-starter Sales Support Representative to join our team.

This entry-level role offers a path to becoming a Sales Representative. The Sales Support Representative provides clerical and administrative support to the Sales Manager, ensuring smooth communication and follow-up with existing and prospective customers. This position reports directly to the Sales Manager.

Sales Support Representative Primary Responsibilities:

• Manage and resolve customer inquiries and issues.
• Accurate order entry via manual, API, EDI, email and online platforms.
• Verify item availability and confirm stock.
• Maintain and monitor open order reports.
• Troubleshoot and resolve order discrepancies.
• Handle inbound customer emails/calls.
• Manage customer returns.
• Participate in product training and self-study.
• Perform additional duties as assigned.
• Develop relationships with key contacts with Sales, Marketing, Operations and Finance, and externally with vendors
• Execute service contracts

Requirements:

• Highly organized, resourceful, accurate, detail oriented with time management skills
• Ability to learn quickly and retain training information
• Excellent written and phone communication skills.
• Ability to manage multiple tasks and projects simultaneously.
• Works autonomously with no supervision
• Proficiency in database management, CRM, ERP, Microsoft 365/Outlook and other software programs.
• 3–5 years of customer service or sales support experience preferred.
• Experience in distribution and/or channel sales a plus
• High school diploma required; college degree preferred.
• Oracle experience a plus.
• Entry-level position with growth opportunities.

Equal Opportunity Employer/Veterans/Disability.