PC Imaging Technician

This role is 24-hours a week. Onsite Monday, Tuesday, and Friday.

Job Description: Entry-Level PC Imaging Technician

Position Overview

The Entry-Level PC Imaging Technician supports the IT team by preparing, imaging, and deploying computer systems for end users. This role is ideal for candidates beginning their IT career who have a strong interest in hardware, Windows environments, and hands-on technical work. Training will be provided, but a basic understanding of computer components and troubleshooting is expected.

Key Responsibilities

• PC Imaging & Preparation
• Assist with imaging desktops and laptops using standardized tools
• Configure basic system settings and ensure devices meet company standards.
• Perform initial setup, updates, and verification of system readiness.
• Hardware Setup
• Unbox, label, and prepare new hardware for deployment.
• Install and test components such as memory, drives, accessories, and peripherals.
• Report hardware issues and assist with basic troubleshooting.
• Software Installation
• Install required applications, drivers, and security tools as instructed by senior technicians.
• Ensure systems receive updates and patches prior to deployment.
• Deployment Support
• Deliver devices to users or staging areas and assist with setup at workstations.
• Help migrate user data during device refresh or replacement cycles.
• Documentation & Inventory
• Maintain accurate records of imaged systems, asset tags, and deployment logs.
• Update inventory tools with device status and location information.
• Team Collaboration
• Work closely with IT Support and Desktop Support teams to ensure smooth deployment processes.
• Provide additional assistance during large rollout or refresh projects.

Required Qualifications

• Basic understanding of Windows operating systems (Windows 10/11).
• Familiarity with computer hardware (memory, SSDs, peripherals, BIOS basics).
• Interest in learning imaging tools such as MDT, SCCM/MECM, Intune Autopilot, Clonezilla, etc.
• Ability to follow instructions and standardized procedures.
• Strong attention to detail and willingness to learn.
• Effective communication and customer service skills.

Preferred (Not Required) Skills

• Some hands-on experience building, repairing, or troubleshooting PCs (personal or professional).
• Exposure to Windows deployment tools or Active Directory concepts.
• Experience working in a help desk, desktop support, or tech internship environment is a plus.