Dispatch Coordinator

Position Description

We’re looking for a highly organized, people-focused Dispatch Coordinator to be the driving force behind smooth, efficient field operations. In this fast-paced role, you’ll coordinate and schedule field technicians for installations, repairs, and maintenance—making sure every customer interaction runs on time and with care. You’ll also be a key problem-solver, assisting with Tier 1 account and provisioning issues and keeping customers informed every step of the way.

As a Dispatch Coordinator, you’ll sit at the center of the action—balancing schedules, supporting technicians in the field, and delivering outstanding customer experiences. If you thrive in a dynamic environment, love multitasking, and take pride in keeping operations running seamlessly, this role is for you.

Duties and Responsibilities

• Take ownership of daily technician schedules and routes to ensure efficient, on-time service.
• Be the friendly, reliable point of contact for customers—coordinating appointments, sharing arrival updates, and handling changes with confidence.
• Jump in to resolve Tier 1 account and provisioning issues during service calls or installations.
• Track field activity in real time, proactively addressing challenges to keep jobs on schedule.
• Adapt quickly by adjusting routes and schedules to handle urgent service needs or last-minute changes.
• Maintain accurate, up-to-date records using operational and scheduling systems.
• Partner closely with supervisors and team members to continuously improve field operations.
• Support technicians by answering questions, removing roadblocks, and helping them succeed in the field.
• Ensure service documentation is complete, accurate, and ready for follow-up when needed.
• Spot potential delays early and escalate issues to protect service quality and customer satisfaction.
• Deliver clear communication, positive energy, and exceptional customer service every day.
• Collaborate across departments to drive quick, effective resolution of customer concerns.

Minimum Qualifications

• High school diploma or GED equivalent.
• Two or more years of experience in dispatching, scheduling, or coordination roles.
• Hands-on experience with scheduling or operational support systems.
• Strong organizational skills and the ability to juggle multiple priorities in a fast-moving environment.
• Excellent written and verbal communication skills.
• Comfortable working with scheduling software and standard office tools.

Preferred Qualifications

• Experience coordinating technical, infrastructure, or field-service teams.
• Familiarity with installation and repair workflows.
• Bilingual communication skills are a plus.

Physical Demands and Work Environment

• Primarily desk-based with extended time working at a computer.
• Frequent communication with field teams and office staff.
• Occasional local travel to connect with field operations and team members.

BlueSky Resource Solutions is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.