Bilingual (Spanish) Automotive Sales BDC Team Manager

We are a successful automotive group, seeking a Bilingual Sales BDC Team Manager that will drive results and generate revenue through our Inbound / Outbound Sales BDC. The Sales BDC Team Manager will be responsible for: team member engagement, exceeding all sales productivity work, culture improvements, and department goals. The right candidate will possess a strong sense of urgency, and the ability to heighten operational efficiencies through process improvement. Other critical factors for this role include great problem-solving skills, the ability to think outside the box, drive appointments, and generate showroom traffic.

Performance Objectives:

• Master inbound / outbound sales calls, customer contact, follow-up, and lead generation
• Respond to customer internet inquiries via e-mail, phone, and text
• Drive production in a fast-paced call center environment to meet department goals
• Follow up with existing and potential customers to generate sales appointments
• Develop, support, and mentor team members using call monitoring systems, team huddles, and monthly employee performance plans
• Responsible for recruiting, selecting, training, coaching, disciplining employees; administering schedules; communicating job expectations; planning, monitoring, appraising, and enforcing established policies and procedures
• Subject Matter Expert: Learn quickly to develop an “expert” level of understanding of all products, sales promotions, organizational procedures, and operating programs
• Prepare call center performance reports by collecting, analyzing, and reconciling the CRM
• Collaborate with peers and leadership by gathering data, and analyzing KPI’s to identify operational deficiencies
• Recognize, reward, and celebrate the successes and accomplishments of team members.

Requirements:

• Minimum of 3-5 years sales experience in the automotive industry
• Minimum of 3-5 years automotive sales management/supervisory experience
• Knowledge of performance indicators and metrics
• Proficient in MS Office and CRM software
• Must be able to work a flexible schedule, including weekends
• Automotive Sales BDC experience preferred
• Fluency in English and Spanish Required

We Offer:

• Comprehensive Employee Benefits Package: Medical, Dental, Vision, Paid Vacation, and 401(k)
• Generous base salary uncapped performance bonuses
• Professional working environment with world-class training

Pay: $66,000.00 - $102,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

You must be able to pass a drug test and a background check.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities.

We may use artificial intelligence (AI) tools to support certain parts of our hiring process. These tools are designed to assist our recruitment and hiring teams, but they never replace decisions made by real people. We take a human-first approach to hiring, ensuring that your experience, personality, and potential are evaluated by people ,not algorithms. All final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.