What are the responsibilities and job description for the Patient Care Coordinator - Pet Hospice position at BluePearl Vet, LLC?
BluePearl Pet Hospice is seeking an experienced Patient Care Coordinator to join our BluePearl Pet Hospice remote Patient Care Coordinator team.
Requirement: Current Veterinary Technician License with 1 year of Vet Med experience
Are you committed and passionate about enriching lives through remarkable care for pets?Do you thrive in a fast-paced, dynamic, and rewarding work environment?
Are you a team player who enjoys working together on a team to provide quality care for pets?
If you answered "yes" to these questions, then we want to hear from you.
The Patient Care Coordinator Pet Hospice Care acts as the primary point of contact between clients and hospice veterinarians, facilitating communication and guiding clients to the most appropriate choices of hospice and palliative care services.
As the Pet Hospice Patient Care Coordinator, you will:
- Work closely with our interdisciplinary team to help with guidance and communication for current patients, including general email/phone communications, nursing care, or patient concerns.
- Assess and triages a patient’s clinical condition based on client history.
- Help clients assess their pet’s quality of life and provide support for pet loss.
- Provides virtual quality of life conversations with clients, understands treatment plans, presents details in a clear manner.
- Confirm appointments, prepares consent forms, answers and addresses client questions and concerns, performs callbacks, and ensures accurate communication and documentation with close attention to detail, while keeping the team informed of any pertinent appointment information.
- Aid in the development of others to competently perform skills in prerequisite levels.
- Support clients with discussions surrounding the euthanasia process.
- Approache and handles patients according to safety protocols and core values, compassionately, calmly, and gently.
- Aid in setting and driving a culture of patient safety and utilizes the Patient Safety Event Reporting accordingly.
- Assist with planning and coordination of daily service flow.
- Coordinate information and care requirements for the pet; resolving issues that could affect smooth care progression; fostering team support for the pets' care and treatment.
- Document conversations with specialists and clients in the medical record; interacting with other services to expedite scheduling, procedures, and consults.
- Understand basic pharmacology of commonly used oral medications, including oral, injectable, and compounded.
- Discuss medications with clients.
- Maintain an advanced working knowledge of the pDVM portal, insurance policies, and procedures
Why BluePearl?
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
We value your health and well-being as an associate by providing you with the following:
Medical, dental, vision, and life insurance options.
Parental leave benefits
Flexible work schedules
401k and retirement planning
Time to reset, rewind, and reflect through our paid time off and floating holiday plans
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug-Free Workplace.
