What are the responsibilities and job description for the Field Service Representative (FSR) position at BlueHalo, an AV company?
Job Details
Description
AV is seeking a highly skilled and adaptable Field Service Representative (FSR) to support and maintain diverse systems, with primary operations based CONUS (within the United States). The role may also require OCONUS deployments to austere or hostile environments based on mission needs.
The ideal candidate will have extensive experience troubleshooting, repairing, and sustaining mechanical, electrical, and electronic equipment under challenging conditions. This position requires proactive problem solving, strong technical expertise, and the ability to work independently in high-pressure environments. The successful candidate will demonstrate adaptability across varied operational settings, ensuring rapid issue resolution, improved system performance, risk reduction, and strong customer relationships.
Key Responsibilities
Description
AV is seeking a highly skilled and adaptable Field Service Representative (FSR) to support and maintain diverse systems, with primary operations based CONUS (within the United States). The role may also require OCONUS deployments to austere or hostile environments based on mission needs.
The ideal candidate will have extensive experience troubleshooting, repairing, and sustaining mechanical, electrical, and electronic equipment under challenging conditions. This position requires proactive problem solving, strong technical expertise, and the ability to work independently in high-pressure environments. The successful candidate will demonstrate adaptability across varied operational settings, ensuring rapid issue resolution, improved system performance, risk reduction, and strong customer relationships.
Key Responsibilities
- Install, repair, and maintain mechanical, electrical, and electronic systems in CONUS locations, with readiness for OCONUS deployment as required.
- Diagnose and resolve technical issues quickly to maintain operational readiness and minimize downtime.
- Provide on-site training, mentorship, and certification support to customer and partner personnel.
- Maintain accurate service records, technical reports, and logs, and capture lessons learned for continuous improvement.
- Follow safety procedures and checklists to ensure personal, team, and customer safety.
- Serve as the primary liaison with clients, providing updates, addressing concerns, and ensuring satisfaction.
- Manage spare parts, tools, and logistics to maintain operational readiness.
- Work closely with cross-functional teams to provide feedback and recommend system performance improvements.
- Demonstrated experience as an FSR or in a similar role, with primary CONUS work and the ability to deploy OCONUS when needed.
- Strong technical knowledge of mechanical, electrical, and electronic systems, with the ability to troubleshoot and repair complex equipment.
- Ability to work independently and adjust to rapidly changing schedules, conditions, and mission requirements.
- Strong written and verbal communication skills for both technical and non-technical audiences.
- Relevant technical certifications or degrees are preferred.
- Eligibility for a passport and willingness to meet local security and labor requirements for OCONUS deployments.
- Active Top Secret clearance.
- Prior military service or defense contractor experience supporting fielded systems.
- Ability to operate effectively within multinational teams and diverse environments.
- At least three years of experience leading or supervising technical or operational teams.
- At least five years of experience developing or supervising training, certification, or quality-assurance programs.
- A master’s degree in engineering or a related technical discipline.
- Additional language skills relevant to potential OCONUS regions.
- Support additional AV systems, programs, and customer requirements as directed. While the role is primarily focused on field sustainment, AV operates a diverse portfolio of technologies, and the selected FSR may assist with multiple systems, initiatives, and stakeholders to ensure flexible, mission-ready support across AV’s operational footprint.
