Supervisor, Field Services

Brief Description

ABOUT THE COMPANY:

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Field Technician to be a part of a collaborative team. This is a full-time, benefit eligible position. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

Requirements

EDUCATION AND EXPERIENCE:

• Minimum of 10 years in Telecommunications environment or equivalent technical training
• College or Technical degree or equivalent, preferred
• Operations and Engineering background with the ability to support, train and provide technical director to others
• Experience with Microsoft administration, IP Metro/Carrier Ethernet, Fiber optics splicing and maintenance, SS&/STP support, Wireless Back Haul, OSS system administration and maintenance, Telecommunications equipment installation and Administration and maintenance of IP networks preferred.
  
  

Skills And Abilities

• Ability to lead, teach and train a team
• Willing to work day, evening, night shifts, overtime, call-ins, weekends, and/or holidays as required. Hours to be worked are determined by job requirements
• Valid state driver license with clean driving record
• Excellent problem-solving, analytical skills and follow through to make sound business decisions
• Self-starter with the ability to work independently and take initiative
• Strong knowledge of PC and software applications
• Strong oral and written communication skills
• Ability to multi-task and prioritize projects
  
  

Summary

PRIMARY RESPONSIBLILITES:

• Manage second level escalation point in trouble ticket and outage escalation list
• Assist the Field Manager and Engineering VP in the Root Cause Analysis and recommended process improvements for outages/impairments.
• Train, mentor and lead the operations team to support and maintain Bluebird's fiber network and data canters.
• Provide technical leadership, support and mentoring to the Field Engineer/Technicians in the operations of BBF's Optical and IP Backbone, Microwave and Data Centers
• Administer and support BBF's EMS/NNS systems.
• Receive, monitor, analyze, and resolve network problems in a timely manner with minimal oversight.
• Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers. This could include structured wiring, NID installation and the addition of pluggable cards and jumpers at the Bluebird Fiber locations.
• Provide proper documentation of BBF’s network (Site Audit’s, and Inventory Databases).
• Provide installation, test and acceptance for nodes and collocations into BBF’s network.
• Support emergency restoration for aerial and/or buried fiber optic cable in BBF’s network.
• Provide emergency restoration support for BBF’s network equipment.
• Maintain BBF colocation facilities and report any observations of damage or violation.
• Provide 24x7 network coverage, to include trouble tickets and alarm monitoring at a Tier I level.
• Adhere to the rotational on-call schedule to monitor, support, and dispatch as required.
  
  

Bluebird is an equal opportunity employer.