Front Desk Supervisor

Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey!  
 
 Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences.  

If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! 

 
INTRODUCTION

The Front Desk Supervisor’s responsibilities include all aspects of the Camp Store, Front Desk and Guest Services: answering phones, making/managing/changing guest reservations, working front desk shifts, all aspects of customer service, all aspects of retail, inventory management, and etc. This position reports to and supplements the functional capacity of the Assistant General Manager.

WHO WE ARE LOOKING FOR 

• Customer-focused and the ability to perform job duties in a fast-paced environment 
• Excellent oral and written communication skills
• Friendly and respectful phone etiquette
• Intermediate to advanced computer knowledge  
• Strong attention to detail

WHAT YOU WILL WORK ON

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Ensure that each guest receives outstanding service by providing a guest-friendly environment. This includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Take messages and redirect calls to appropriate offices
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Operate computer reservation system 
• Effectively operate POS system to correctly assign payments for tickets and merchandise, including accepting payments and providing accurate change.
• Maintain updated records of bookings and payments
• Provide information about our property, available site-types, rates, and amenities
• Provide local information on restaurants, special sites, activities, etc.
• Respond to clients’ complaints in a timely and professional manner, online and in-person
• Operate office equipment, such as scanners, printers, label makers, etc.
• Communicate with our housekeeping staff to ensure all VRs are clean, tidy, and fully furnished to accommodate guests’ needs
• Perform various clerical tasks as needed (receiving/dispersing mail and packages, filing, inventory management, etc.)
• Performs other duties as assigned.

WHAT YOU BRING 

• High school diploma or GED Equivalent 
• Previous experience in customer service and/or hospitality industry preferred.
• Previous retail experience preferred.
• MUST be able to work nights, weekends and holidays.
• MUST maintain regular and reliable attendance record.

PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, use hands to finger, handle, or feel, use office equipment, including, but not limited to, a computer keyboard, calculator, general office equipment, and multi-line telephone, and reach with hands and arms. The employee occasionally requires the ability to lift office products and supplies to 20 pounds. 

The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties. 
 
 Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board. 

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing equal employment opportunities and all laws related to terms and conditions of employment.