Campground Operations Supervisor

Campground Operations Supervisor 

 
Sun Outdoors Rehoboth Bay Campground

20628 Long Beach Drive, Millsboro DE 19966

INTRODUCTION TO ROLE:
The Campground Operations Supervisor oversees campground operations to ensure the smooth running of the property. Key responsibilities include providing excellent customer service, supervising front desk and camp store teams and managing shifts, assigning tasks, and resolving issues. This role collaborates closely with the General Manager to ensure operational efficiency and compliance with industry standards.
 

• Benefits eligibility:   
  • Full-time roles are eligible for Health benefits, 401K, and property discounts 

 
WHO WE ARE LOOKING FOR: 

• Independent self-starter
• Ability to operate effectively in a fast-paced, guest-focused environment
• Competitive with a strong desire to win
• Effectively communicates to a variety of audiences and can tailor communication appropriately.
• Ability to supervise multiple people, projects and work assignments
• Availability to work evenings, holidays and weekends
• Ability to effectively use computer software, sales tracking software or CRM tools, and social media tools
   

WHAT YOU WILL WORK ON:
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions: 

• Supervise daily property operations to ensure quality service and guest satisfaction.
• Monitor staffing levels and oversee employee schedules to ensure adequate coverage.
• Respond to guest complaints and concerns promptly and professionally.
• Ensure campground appearance and cleanliness standards are met.
• Conduct regular inspections of facilities, including rental units, common areas, etc. 
• Hire, train and develop new team members, providing ongoing training for existing staff.
• Implement and maintain operational policies and procedures.
• Coordinate inventory and supply tracking, ensuring timely and effective ordering.

• Support financial performance goals to optimize revenue and minimize expenses.
• Comply with safety regulations, monitor hazards, and promote a safe work environment.
• Regularly coordinate, communicate and support various departments to ensure smooth operation, efficient workflow, and adequate coverage.
• Lead by example with flexibility and regular and reliable attendance.
• Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments. 
• Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.
• Perform other duties as assigned or required.

WHO YOU WILL WORK WITH:
The Operations Supervisor reports to the General Manager. 

WHAT YOU BRING:    

• A minimum of 2 years of previous hotel/campground/hospitality operations experience 
• Strong focus and experience providing exceptional customer service. 
• Experience hiring, training and managing a team, including delivering performance improvement and disciplinary actions

PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently stands, walks, and reaches with hands and arms. The employee occasionally requires the ability to lift office products and supplies up to 20 pounds.  

The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties.