Service Coordinator - Install

At Blue Sky Plumbing Heating and Electric, we are committed to providing exceptional service and creating a positive and fulfilling work environment for our employees. We value hard work, dedication, and fostering a collaborative culture. We are currently seeking a reliable and detail-oriented Install/ Service Coordinator/Assistant to join our dynamic team.

Position Overview:

The Install/ Service Coordinator/Assistant will play a critical role in ensuring smooth coordination and communication between the salesmen, installation team, customers, and internal departments. The ideal candidate will be highly organized, customer-focused, and able to work in a fast-paced environment.

Essential Duties and Responsibilities:

We are a fast-paced, fun company looking for a friendly and outgoing person to perform

duties such as:

• Managing a multi-line phone system
• Managing technician schedules and coordinating installation appointments
• Ordering equipment and supplies as needed
• Pulling permits and ensuring all required documentation is in order
• Data entry, invoicing and filing
• Assisting with special projects for managers and the owner
• Supporting day-to-day operations with a positive, can-do attitude
• Providing the 5-star experience from all points of contact through Blue Sky Plumbing
  
  

Key Responsibilities:

• Assist with scheduling and coordinating installations, ensuring timely and efficient
  
  

service delivery.

• Communicate with customers to confirm appointments, answer questions, and
  
  

address any concerns.

• Work closely with the salesmen to understand customer needs and ensure the
  
  

Proper materials and equipment are available for installation.

• Coordinate with the installation team to ensure smooth execution of each job
• Update and maintain installation schedules, tracking progress and providing
  
  

necessary updates to clients and management.

• Support the management team with administrative tasks as needed, including
  
  

maintaining records and reports.

• Help troubleshoot and resolve issues related to installation processes and
  
  

customer satisfaction.

Requirements

• Previous experience in a coordinator, assistant, or administrative role preferred
• Strong organizational skills and attention to detail
• Excellent communication skills (both verbal and written)
• Ability to multitask and prioritize in a fast-paced environment
• Customer service-oriented with a problem-solving attitude
• Proficient with Microsoft Office Suite and scheduling software
• High school diploma or equivalent
• Service Titan experience preferred
  
  

Benefits

• Three Kaiser Medical Plans to select from with a 100% Company Paid Option
• Dental & Vision Insurance
• Voluntary Life Insurance & Accident Coverage options
• Company Paid Short Term Disability, Long Term Disability & Basic Life
• Employee Assistance Programs
• 401K Plan with 3% Company Match
• Paid Vacation & Paid Sick Time
• Maternity & Paternity Pay
• Bereavement Pay
• Company Paid Gym Membership, Costco Membership & Chiropractic Care
• Company Paid Uniforms Provided
• Tool Account Program