Service Coordinator

At Blue Sky Plumbing Heating and Electric, we are committed to providing exceptional service and creating a positive and fulfilling work environment for our employees. We value hard work, dedication, and fostering a collaborative culture. We are currently seeking a reliable and detail-oriented Install/ Service Coordinator/Assistant to join our dynamic team.

Position Overview

The Service Coordinator/Assistant will play a critical role in ensuring smooth coordination and communication between the salesmen, field professional team, customers, and internal departments. The ideal candidate will be highly organized, customer-focused, and able to work in a fast-paced environment.

Essential Duties And Responsibilities

We are a fast-paced, fun company looking for a friendly and outgoing person to perform

Duties Such As

• Managing a multi-line phone system.
• Managing technician schedules and coordinating service line schedules.
• Coordinate ordering equipment and supplies as needed via internal warehouse.
• Pulling permits, Backflow certifications, and ensuring all required documentation is in order.
• Data entry, invoicing, and filing
• Assisting with special projects for leadership.
• Supporting day-to-day operations with a positive, can-do attitude.
• Providing the 5-star experience from all points of contact through Blue Sky Plumbing.
  
  

Key Responsibilities

• Assist with scheduling and coordinating service line schedules and scheduling continued work.
• Communicate with customers to confirm appointments, answer questions, and
  
  

address any concerns.

• Work closely with the field professional staff, salesmen to understand customer needs and ensure the Proper materials and equipment are available for installation.
• Coordinate with the Service leadership team to ensure smooth execution of each job.
• Update and maintain service line schedules, tracking progress and providing
  
  

necessary updates to clients and management.

• Support the management team with administrative tasks as needed, including
  
  

maintaining records and reports.

• Assist your team in moving up calls as needed to fill the schedule board.
• Scheduling work sold by technicians and working directly with the warehouse to order material for sold jobs.
• Relay accurate information to technicians, ensuring proficient, quality customer experience, and dispatching technicians appropriately.
• Work with service department managers and install coordinator to ensure first calls for next day are assigned and structured for max capacity.
  
  

Requirements

• Previous experience in a coordinator, assistant, or administrative role preferred.
• Strong organizational skills and attention to detail.
• Excellent communication skills (both verbal and written).
• Ability to multitask and prioritize in a fast-paced environment.
• Customer service-oriented with a problem-solving attitude.
• Proficient with Microsoft Office Suite and scheduling software.
• High school diploma or equivalent.
• Service Titan experience preferred
  
  

Benefits

• Three Kaiser Medical Plans to select from with a 100% Company Paid Option
• Dental & Vision Insurance
• Voluntary Life Insurance & Accident Coverage options
• Company Paid Short Term Disability, Long Term Disability & Basic Life
• Employee Assistance Programs
• 401K Plan with 3% Company Match
• Paid Vacation & Paid Sick Time
• Maternity & Paternity Pay
• Bereavement Pay
• Company Paid Gym Membership, Costco Membership & Chiropractic Care
• Company Paid Uniforms Provided
• Tool Account Program
  
  

Blue Sky Plumbing is an Equal Opportunity Action Employer.