What are the responsibilities and job description for the The Warwick Ambassador - Guest Service Agent position at Blue Sky Hospitality Solutions?
The Warwick Hotel Rittenhouse Square – A Tribute Portfolio Hotel
Philadelphia, PA
The Warwick Hotel Rittenhouse Square is seeking a polished, service-driven Guest Service Agent to join our Front Office team.
As the first and last point of contact for our guests, the Guest Service Agent plays a critical role in delivering an exceptional arrival and departure experience. We are looking for individuals who are warm, detail-oriented, and passionate about hospitality.
What You’ll Do
-
Welcome and acknowledge guests promptly and professionally
-
Execute check-in and check-out procedures efficiently (within brand time standards)
-
Verify identification and payment method in compliance with hotel policies
-
Recognize and thank Marriott Bonvoy Elite members for their loyalty
-
Offer enrollment to non-members
-
Provide room details discreetly and maintain guest privacy
-
Offer luggage assistance and provide hotel orientation when appropriate
-
Resolve guest concerns with urgency and professionalism
-
Monitor and process mobile check-outs
-
Maintain seamless communication with all hotel departments
What We’re Looking For
-
Previous hotel front desk or guest service experience preferred
-
Strong communication and problem-solving skills
-
Ability to multitask in a fast-paced environment
-
Knowledge of Opera, Lightspeed, or similar PMS systems preferred
-
Flexible availability, including weekends and holidays
-
Professional appearance and business attire required
Why Join Us?
-
Work in a historic, full-service hotel in the heart of Center City
-
Be part of a globally recognized Marriott Tribute Portfolio property
-
Opportunities for career growth within Marriott International
-
Competitive pay and hotel benefits
If you are passionate about creating memorable guest experiences and take pride in delivering exceptional service, we invite you to apply.