What are the responsibilities and job description for the Teller I position at Blue Sky Bank?
Description
Join Blue Sky Bank's team as a Teller I in Cleveland, Oklahoma!
Support customers. Build relationships. Deliver exceptional service.
As a Teller I, you will assist customers with a variety of financial products and services while ensuring accurate and efficient transaction processing. This role requires strong attention to detail, operational knowledge, and a commitment to delivering outstanding customer service.
Why Blue Sky Bank?
- Benefits – Enjoy a comprehensive benefits package that includes a starting accrual of three weeks of paid time off, a 401(k) plan with employer matching, and medical, dental, and vision insurance. Additional benefits include a Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care FSA, voluntary accident and critical illness coverage, and 100% employer-paid short-term Disability, long-term disability, and group life/AD&D insurance, as well as optional voluntary life/AD&D coverage.
- Customer Impact – Play a direct role in providing exceptional service and building lasting relationships.
- Team Environment – Be part of a collaborative, supportive workplace culture.
- Growth Opportunity – Build foundational banking experience and develop your career.
What You'll Do
- Process routine customer transactions, including deposits, withdrawals, payments, and check cashing
- Balance and reconcile cash daily to ensure accuracy of all transactions
- Verify customer identity and follow all fraud prevention and security procedures
- Identify proper endorsements, payees, and signature requirements
- Determine when holds are necessary and apply according to policy
- Deliver exceptional customer service with professionalism, courtesy, and efficiency
- Greet customers in-person and at the drive-thru, creating a welcoming environment
- Handle inbound and outbound calls, assist with inquiries, and resolve account-related issues
- Respond promptly to customer needs and ensure a positive experience
- Exceed customer expectations by going the extra mile
- Collect and act on feedback to improve service quality
- Identify customer needs and refer opportunities to Market Manager, Personal Banker, or Head Teller
- Cross-sell and promote appropriate bank products and services
- Maintain strong product knowledge to provide accurate information and solutions
- Build and retain customer relationships through consistent, high-quality service
- Assist with account maintenance tasks such as ordering checks and debit cards
- Enter and maintain data in Retail logs and systems
- Support digital banking inquiries and technical assistance
- Assist with scanning, indexing, and uploading documents
- Contribute to a positive and supportive work environment
Requirements
Required Qualifications
- Education: High School Diploma or GED
- Valid driver’s license, proof of insurance, and reliable transportation
- High level of professionalism and integrity
- Strong customer service and communication skills
- Friendly, courteous, and service-oriented demeanor
- Ability to multitask, prioritize, and meet deadlines
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Ability to navigate multiple systems and platforms
- Flexible, adaptable, and willing to learn
Preferred Qualifications
- 6 months of banking experience
- Cash handling experience
- Customer service experience