What are the responsibilities and job description for the TELLER position at AMERICAN HERITAGE BANK?
Job Title: Teller Department: Cleveland Motor
Job Summary:
Must demonstrate competence, confidence, confidentiality and courtesy. Must be able to count and manage cash accurately in customer situations. Individual will be responsible for correctly setting up a teller station and cash drawer; determining acceptability of checks according to legal requirements and bank policies; correctly balancing daily; answering customer questions about banking products and services; and accurately processing all transactions. Flexible hours.
Duties/Responsibilities:
- Provide prompt, efficient, accurate, and friendly service to consumer and business customers while processing daily transactions.
- Act as a representative of the bank by demonstrating the four C’s of professionalism: competence, confidence, confidentiality, and courtesy as well as dressing in an appropriate manner according to AHB’s personnel policies.
- Have a working knowledge of bank products and services, be able to recognize customer needs, explain their benefit in order to meet their needs.
- Establish good working relationships with co-workers.
- Adequately meet all requirements of audit guidelines and security procedures.
- Follow all established bank policies and procedures for this positon. Adhere to all state, federal, and regulatory agency requirements.
- Keep cash secure at all times and maintain a high level of safety for self, co-workers, customers and the bank.
- Detect fraudulent currency and activities.
- Answer customer calls while providing great customer service.
- Perform any duties requested by a supervisor relating to the bank and its functions.
- Order checks and create debit cards when needed.
- Is dependable and adheres to expectations of attendance.