What are the responsibilities and job description for the Program Manager, Senior - Coordinated Entry Systems (Short-Term Employment) position at Blue Shield of CA?
Your Role
The Medi-Cal Operational Readiness team leads cross-functional implementation and operational readiness for Medi-Cal programs, including CalAIM initiatives that support members experiencing homelessness. The Program Manager, Senior - Coordinated Entry System will report to the Senior Manager, Program and Project Management. In this role, you will serve as Blue Shield's primary connection to local homelessness response systems, community-based organizations, and Continuums of Care. You will help ensure Blue Shield's investments in street medicine, Enhanced Care Management, Community Supports, Transitional Rent, and related homelessness programs are aligned toward housing stability for members while strengthening program effectiveness, accountability, and real-world outcomes.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Knowledge and Experience
- Requires a bachelor's degree or equivalent experience
- Requires at least 5 years of prior relevant experience
- Required experience working with homelessness response systems, Coordinated Entry Systems, Continuums of Care, community-based organizations, or housing and social service partners
- Requires experience managing cross-functional programs, operational workflows, stakeholder engagement, issue resolution, and implementation activities
- Requires ability to translate community, provider, and member needs into operational recommendations, process improvements, and actionable program insights
- Knowledge of Medi-Cal, CalAIM, Enhanced Care Management, Community Supports, Transitional Rent, street medicine, redetermination, or managed care operations strongly preferred
- Experience using data, dashboards, HMIS information, or outcomes reporting to monitor program performance and support accountability strongly preferred
Hybrid
This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.
Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.