What are the responsibilities and job description for the IT Training and Support Specialist (RBR Alliance, Inc.) position at Blue River Services?
Overview
Blue River Services, Inc. (BRS) is a private not for profit organization founded in 1959 by six families that believed that all people are capable of learning when given the opportunity and appropriate support services. With this guiding philosophy for over 60 years the services we provide have expanded to meet the needs of our community and address barriers to independence for people with and without disabilities. BRS strives to reach its motto of "People Serving People" by providing exceptional services that cover a wide spectrum; across all ages from infants to seniors, in all areas of life and levels of ability, from most to least restrictive. Our agency currently offers services through 13 departments. BRS provides services in 30 Southern Indiana Counties to more than 20,000 individuals each year. If your desire is to have a meaningful career in a job that makes a true difference in someone’s life, we’ve got opportunities for you!
Job Skills / Requirements
Training & IT Support Specialist
Full-Time Position
Employer: RBR Alliance, Inc.
Location: Georgetown, IN
Schedule: Monday – Friday, 8:00 AM – 4:00 PM
This position is responsible for conducting employee training (both in-person and online) for RBR Alliance, Blue River Services, and Rauch, Inc. The role requires a mix of training delivery, technical troubleshooting, and IT support.
Key Responsibilities:
- Conduct engaging training sessions for employees across organizations.
- Troubleshoot and diagnose issues with audio, visual, switching, and control systems, providing effective solutions when unexpected problems arise.
- Provide post-training support to address questions, reinforce concepts, and ensure trainees are confident applying what they learned.
- Develop and present educational resources, including quick start guides, PowerPoints, and other instructional materials to enhance learning.
- Perform related IT duties as assigned by supervisor.
- Travel between facilities across Southern Indiana as needed.
Qualifications:
1–2 years of related experience and/or training, or an equivalent combination of education and experience.
- Proficiency with software systems required.
- Strong interpersonal and communication skills, with experience interacting effectively with clients, vendors, and colleagues.
- Ability to clearly present information, speak persuasively, and engage adult learners.
- Patience and motivational skills to encourage high levels of trainee performance.
- Skilled at collaborating with small groups both in person and online.
- Self-directed, accountable, and able to work independently with minimal supervision.
- Excellent written, verbal, and interpersonal communication skills.
- Strong problem-solving ability and adaptability when addressing unexpected issues.
- Experience with audio-visual systems and IT installation/integration preferred.
For more information, please contact Bryan at 812-738-2408 Ext. 631
RBR Alliance, Inc. is an Equal Opportunity Employer / Drug-Free Workplace
Education Requirements (All)
Do you have a high school diploma or GED?
Additional Information / Benefits
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, 401K/403b Plan, Educational Assistance
