Clinical Admin Assistant

About Blue Ridge Care Services

Blue Ridge Care works to optimize the quality of life and well-being for those members of our community affected by aging or dealing with chronic or serious illness. With a mission of brightening life’s journey for all whom we are privileged to serve, and a strategic goal to grow and expand our services to continue meeting the evolving healthcare needs of the community, Blue Ridge is “Caring for life.”

Our core values – dignity, integrity, teamwork, innovation, diversity, and excellence – not only reflect our commitment to our patients and families, but also represent our dedication to fostering a diverse and inclusive workplace culture that encourages staff to embrace creativity, work together, practice empathy and compassion with each other, and utilize professional growth opportunities. At Blue Ridge, we call our staff “Future Makers” – everyone contributes to our collective organizational excellence and success, and ultimately the continued delivery of the life‑changing care and services we provide those we serve.

Position Summary

The Clinical Administrative Assistant provides essential support to the Vice President of Clinical Operations and Clinical Managers by managing administrative tasks within a clinical setting. This role requires strong organizational skills, attention to detail, and the ability to handle confidential information with discretion while contributing to the efficient operation of the organization.

Essential Duties & Responsibilities

• Handle incoming phone calls related to medical supplies, durable medical equipment (DME), and non‑clinical questions; coordinate with clinical staff, business office, and external partners to resolve issues in a timely and professional manner.
• Communicate effectively with patients, families, and caregivers.
• Collaborate with Clinical Managers regarding CNA caseloads and coordinate scheduling coverage as needed.
• Coordinate discharge preparation and Interdisciplinary Team (IDT) meeting preparation.
• Provide statistical, financial, and other data reports as needed.
• Assist with organizing and scheduling meetings and conference calls for the VP of Clinical Operations and clinical staff.
• Prepare agendas and take minutes for clinical meetings as requested.
• Assist with ordering supplies and durable medical equipment for clinical departments.
• Support electronic medical record (EMR) updates, including adding physicians, facilities, vendors, funeral homes, and other entities.
• Assist with the development of PowerPoint presentations tailored to target audiences.
• Support special events and projects as needed.
• Collaborate with administrative support staff and provide backup coverage when needed.
• Communicate Clinical Manager availability and coverage updates to administrative and clinical teams.
• Maintain professional and courteous relationships with all callers and stakeholders.
• Promote teamwork through effective interpersonal communication.
• Respect patient, caregiver, and staff confidentiality at all times.
• Demonstrate sensitivity to the emotional demands of working with hospice patients and families.
• Seek ongoing professional development and respond constructively to feedback.
• Perform other duties as assigned.
  
  
  

Education And Experience

• High school diploma or GED required; college education preferred.
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Minimum of 2 years of administrative support experience in a professional environment.
• Minimum of 2 years of healthcare or medical office experience required.
• Demonstrated ability to prioritize and manage multiple tasks.
• Positive attitude with strong teamwork orientation.
• Ability to interact effectively with individuals at all levels and diverse backgrounds.
• Proven ability to handle confidential information with professionalism and integrity.
  
  
  

Physical/Sensory/Cognitive Requirements

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.

• Strong listening skills and emotional sensitivity, particularly related to terminal illness and end‑of‑life care.
• Ability to sit and work at a computer for extended periods.
• Accurate typing and document preparation skills.
• Visual acuity sufficient to operate office equipment.
• Hearing ability sufficient for verbal communication and phone use.
• Ability to concentrate on detailed tasks despite interruptions and manage multiple assignments.
• Ability to work effectively under stress in a fast‑paced, team‑oriented environment.
• Ability to lift up to 25 pounds.