What are the responsibilities and job description for the Enrollment Associate position at Blue Los Angeles Services?
Blue Los Angeles, a sales and business consulting firm, is appointing an Enrollment Associate to master this pairing for the AT&T suite. The Enrollment Associate will learn to navigate the complexities of fiber, wireless, and digital solutions with the methodical precision of a master sommelier selecting a vintage.
As an Enrollment Associate, you will learn to curate the initial customer experience for the AT&T ecosystem. This involves a disciplined understanding of enrollment management, sales activation guidance, and compliance—a trifecta of responsibilities executed with quiet proficiency, setting the tone for a long and mutually prosperous association.
Day-to-Day Duties of the Enrollment Associate
- Learn and apply AT&T’s sales enrollment procedures, including documentation intake, provisioning, and sales activation workflows.
- Support customer onboarding by coordinating sales outreach schedules, verifying account details, and aligning with campaign standards.
- Log customer enrollment milestones, pipeline activity, and client interactions in CRM to support visibility and performance tracking.
- Collaborate with internal teams to resolve delays and documentation issues, escalating through structured workflows when needed.
- Review territory metrics and sales campaign data to identify trends and refine outreach strategies.
- Assist post-enrollment by reinforcing product value, identifying upgrade opportunities, and supporting customer retention goals.
What We’re Looking For in an Enrollment Associate
- High school diploma or GED required
- Strong organizational and communication skills; able to manage workflows and guide customers through enrollment steps.
- Previous experience in a customer service position, such as sales, account management or retail/service industry is a plus!
- Detail-oriented and proactive; thrives in structured, performance-driven environments with clear benchmarks.
- Flexible availability during business hours to support customer outreach and sales enrollment timelines.
Job Type: Full-time
Pay: $900.00 - $1,300.00 per week
Work Location: On the road
Salary : $900 - $1,300