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Forward Deployed Engineer
Philadelphia, PA
Who is Authenticx?
Authenticx is on a mission to help humans understand humans. Our software platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.
Role Summary
As a Forward Deployment Engineer at Authenticx, you will serve as a customer-facing technical leader responsible for bringing our platform to life within complex enterprise healthcare environments. You’ll partner directly with customer stakeholders to understand their workflows, systems, and operational challenges, then design and build solutions that connect Authenticx’s conversation intelligence to the tools and processes that drive real-world outcomes.
This role blends hands-on engineering with consultative solutioning—you’ll design integrations, map data across systems, and deploy scalable workflows while helping customers operationalize insights that improve patient, member, and business experiences. You’ll also identify repeatable patterns and influence how our platform evolves, helping establish Authenticx as a core intelligence layer within our customers’ ecosystems.
What You’ll Do
Customer Discovery & Solution Design
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What is your minimum annual salary expectation? *
Please share your expected salary range below. This information helps ensure that we engage you regarding opportunities that align with your expectations and make the best use of your time.
If you were referred by an Authenticx employee, please include their full name below. If not, please enter "N/A".*
Let us know if you were referred by a current employee!
U.S. Standard Demographic Questions
We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
How would you describe your gender identity?
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Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?
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Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Authenticx’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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If You Believe You Belong To Any Of The Categories Of Protected Veterans Listed Below, Please Indicate By Making The Appropriate Selection. As a Government Contractor Subject To The Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), We Request This Information In Order To Measure The Effectiveness Of The Outreach And Positive Recruitment Efforts We Undertake Pursuant To VEVRAA. Classification Of Protected Categories Is As Follows
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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New
Forward Deployed Engineer
Philadelphia, PA
Who is Authenticx?
Authenticx is on a mission to help humans understand humans. Our software platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.
Role Summary
As a Forward Deployment Engineer at Authenticx, you will serve as a customer-facing technical leader responsible for bringing our platform to life within complex enterprise healthcare environments. You’ll partner directly with customer stakeholders to understand their workflows, systems, and operational challenges, then design and build solutions that connect Authenticx’s conversation intelligence to the tools and processes that drive real-world outcomes.
This role blends hands-on engineering with consultative solutioning—you’ll design integrations, map data across systems, and deploy scalable workflows while helping customers operationalize insights that improve patient, member, and business experiences. You’ll also identify repeatable patterns and influence how our platform evolves, helping establish Authenticx as a core intelligence layer within our customers’ ecosystems.
What You’ll Do
Customer Discovery & Solution Design
- Partner with business and technical stakeholders to understand workflows, system dependencies, and operational goals
- Translate business needs into technical designs, including integrations, data mappings, and workflow logic
- Document architecture, constraints, and key dependencies
- Design and build integrations using APIs, webhooks, and middleware
- Define data flows, transformation logic, and system interactions across platforms
- Use SQL to validate data, troubleshoot issues, and support testing
- Configure and deploy scalable, enterprise-grade solutions in customer environments
- Ensure reliability through proper handling of authentication, error handling, retries, and monitoring
- Support testing, go-live, and post-launch stabilization
- Act as a trusted technical partner, guiding customers toward scalable solutions
- Identify opportunities to expand Authenticx into additional workflows and teams
- Help customers connect insights to measurable operational and experience outcomes
- Identify repeatable patterns and implementation opportunities across customers
- Partner with Product and Engineering to improve platform capabilities and deployment models
- Contribute to reusable solutions that reduce one-off implementation effort
- Experience in forward deployed, solutions, implementation, or integration engineering roles
- Strong SQL skills and experience working with production data
- Experience building integrations using APIs, webhooks, or event-driven systems
- Familiarity with enterprise platforms such as Salesforce, NICE, Genesys, Veeva, or similar
- Ability to translate customer needs into practical technical solutions
- Strong communication skills with both technical and non-technical stakeholders
- Comfort operating in ambiguous, fast-moving environments
- Experience in healthcare, life sciences, or regulated SaaS environments
- Experience deploying software in complex enterprise organizations
- Familiarity with workflow orchestration and cross-system data mapping
- Experience influencing product direction based on customer needs
Create a Job Alert
Interested in building your career at Authenticx? Get future opportunities sent straight to your email.
Apply for this job
indicates a required field
First Name*
Last Name*
Preferred First Name
Email*
Phone
Country
Phone
Resume/CV
Attach
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Cover Letter
Attach
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile
Website
If you have a website showcasing your work you can share it here.
Read Carefully: Are you authorized to work in the United States, now and in the future, WITHOUT requirement of employment sponsorship/visa (e.g. H1B)?*
Select...
Work Authorization
What is your current U.S. work authorization status?*
Select...
In which State do you currently reside? *
Select...
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Z- Outside the United States
What is the highest level of education that you have completed? *
Select...
What is the highest level of education that you have completed.
How many years of experience do you have working for a startup company? *
Select...
Please let us know the amount of prior experience you have working for a startup company.
What is your minimum annual salary expectation? *
Please share your expected salary range below. This information helps ensure that we engage you regarding opportunities that align with your expectations and make the best use of your time.
If you were referred by an Authenticx employee, please include their full name below. If not, please enter "N/A".*
Let us know if you were referred by a current employee!
U.S. Standard Demographic Questions
We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
How would you describe your gender identity?
Select...
How would you describe your racial/ethnic background?
Select...
How would you describe your sexual orientation?
Select...
Do you identify as transgender?
Select...
Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?
Select...
Are you a veteran or active member of the United States Armed Forces?
Select...
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Authenticx’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender
Select...
Are you Hispanic/Latino?
Select...
Race & Ethnicity Definitions
If You Believe You Belong To Any Of The Categories Of Protected Veterans Listed Below, Please Indicate By Making The Appropriate Selection. As a Government Contractor Subject To The Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), We Request This Information In Order To Measure The Effectiveness Of The Outreach And Positive Recruitment Efforts We Undertake Pursuant To VEVRAA. Classification Of Protected Categories Is As Follows
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status
Select...
Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A Disability Is a Condition That Substantially Limits One Or More Of Your “major Life Activities.” If You Have Or Have Ever Had Such a Condition, You Are a Person With a Disability. Disabilities Include, But Are Not Limited To
- Alcohol or other substance use disorder (not currently using drugs illegally)
- Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
- Blind or low vision
- Cancer (past or present)
- Cardiovascular or heart disease
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- Deaf or serious difficulty hearing
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- Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
- Missing limbs or partially missing limbs
- Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
- Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
- Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
- Partial or complete paralysis (any cause)
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- Traumatic brain injury
Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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