What are the responsibilities and job description for the Outside Sales Representative position at Blue Dolphin Screenprint & Embroidery?
Company Description
Blue Dolphin Screenprint and Embroidery, Inc. is a leading regional apparel decorator and promotional products distributor located in Somersworth, New Hampshire. Family owned and operated for over 35 years, we have delivered high quality customer service and products to a variety of clients, such as New Balance, Shipyard Brewing Company, Life is Good and University of New Hampshire, just to name a few.
Role Description
The Outside Sales Representative is responsible for generating new revenue through proactive selling, targeted prospecting, and strategic expansion of assigned accounts. This role focuses on developing new customer relationships, expanding existing customer programs, and representing Blue Dolphin’s decorated apparel and promotional capabilities in the market. The position is primarily customer‑facing and is supported by internal CSR and production teams to ensure selling time is protected and customer experience standards are met.
Essential Duties & Responsibilities
· Proactively identify, pursue, and develop new customers within assigned territory or markets through outbound calls, visits, referrals, and networking.
· Expand revenue with existing customers through new projects, programs, departments, events, or products (not limited to reorders).
· Conduct customer discovery to understand branding, uniform, promotional, and fulfillment needs; provide consultative recommendations aligned with company capabilities.
· Prepare and present quotes and proposals; collaborate with internal teams as needed for pricing, artwork, and production feasibility.
· Maintain accurate and timely CRM activity, opportunity, and pipeline records.
· Represent the company professionally in the field, at customer locations, and at industry or community events.
· Follow up on assigned leads and inquiries generated by marketing, inside sales, or management.
· Participate in sales meetings, training, and process improvement initiatives.
- · Support pilot programs for new capabilities (e.g., DTF, fulfillment) as directed.