What are the responsibilities and job description for the Client Services Associate position at Blue Coral Staffing Corp.?
Client Services Specialist – ***Private Aviation Industry experience REQUIRED***
- Location: Boca Raton, FL
- On-site position (100%); Monday through Friday 9:00am to 5:00pm in office with ability to be reached / on call after hours as needed with this 24/7 company operation
- New position based on Company growth
- Compensation: competitive base salary plus performance bonus potential and benefits
Position Summary – Client Services Specialist:
Growing private jet aviation company seeks a highly organized, client-focused Client Services Specialist to join the Operations team. This role serves as a critical liaison between aviation advisors, clients, operators & vendors. Client Services Specialist manages trip execution from initial request through post-flight follow-up. Position requires strong operational judgment, attention to detail, the ability to perform under time-sensitive conditions in a fast-paced aviation environment, and the ability to be on-call after hours (as needed) for this 24/7 company operation.
Responsibilities – Client Services Specialist:
- Manage client private jet/charter/etc. requests from initial inquiry through post-flight follow-up
- Coordinate with operators, pilots, and third-party vendors including catering and ground transportation
- Build & manage detailed flight itineraries, trip logistics, etc.
- Monitor flight schedules, weather, aircraft status, and operational changes in real time
- Provide proactive, professional communication to clients before, during and after flights
- Conduct flight following and ensure smooth execution of all trips
- Ensure compliance with all safety, regulatory, and operational standards
- Assist with flight services including catering, transportation, and special client requests
- Support administrative, analytical, and reporting tasks related to flight operations
- Assist accounting with billing, invoicing, and post-trip reporting
Qualifications – Client Services Specialist:
- REQUIRED: 2 to 3 years’ experience in private aviation, private corporate travel, private luxury hospitality, or similar industry client-facing operations
- Proven operations / administrative experience with the ability to be client-facing / personable to client base
- Ability to work in-office Monday through Friday (9:00am to 5:00pm) and be reached / on call after hours as needed with this 24/7 company operation
- Bachelors level degree preferred but not required if industry experience is relevant
- Microsoft Office Suite proficient (Word, Excel, PowerPoint, Outlook)
- Proficiency with scheduling systems and CRM platforms (HubSpot, Salesforce preferred)
- Strong client-service mindset with a white-glove approach
- Strong operational, communication (verbal/written), organizational, time management, analytical, problem-solving, and attention to detail skills
- Ability to manage multiple priorities simultaneously, under pressure, in a fast-paced environment